VERONICA RODRIGUEZ

CONTACT

Phone:469-***-****

Email:adtw4i@r.postjobfree.com

ABOUT ME

I am an adventurers and empathetic person who always likes to keep an open mind and loves to connect and communicate with others. I take every experience as a learning experience and as an opportunity to grow and improve myself. I constantly strive to transmit the best version of myself to those who surround me and on to everything that I do.

EDUCATION

Trinidad Garza Early College High School

Aug 2010 – May 2014

GPA: 89

Mountain View College

Aug 2011- Sep 2014

Associates of Science

GPA: 3.5

WORK EXPERIENCE

Family Dollar Manager

Sep 2014–Dec 2015

In change of handling customer money, making sure the store was clean, counting registers before and at the end of shift, opening and closing system, handling customer complaints, customer refunds, price mark downs and discounts, unloading merchandise, seasonal reorganization of the store, and inventory.

T-Mobile Customer Service Representative

Jun 2016–Dec 2017

Taking customer calls, answering customer questions about their balance, plans & other things related to account, giving information about cell phones and other electronics in the store, doing refunds, taking customer complaints, handling customer money, giving customer’s information on promotions and/or discounts.

Human Quality Customer Service Representative

Aug 2018–Jul 2019

Translate or interpret phone calls between an-English-speaking person and a Spanish speaking person, working with insurance companies, or on financial matters, and medical issues.

NYC 311 Customer Service Agent

May 2020-Nov 2020

Responsible for taking calls to report things such as noise, social distancing complaints, sanitation, as well as COVID-19, and NYC food programs related questions, etc. Also trained to take Office of Pupil Transportation department related phone calls for back to school bus scheduling.

QVC Customer Service Sales Agent

Nov 2020–Dec 2021

Assisted customers by taking phone calls related to purchases, returns, billing, making changes or updating account or payment information

SKILLS

WPM 68

Attentive listening

Adaptive

Organized

Effective communicating skills

Bilingual (English/Spanish)

Problem solving abilities

Fast paced learner

ADDITIONAL SKILLS

Microsoft office (Word, Excel, PowerPoint, Outlook, Publisher)

Photoshop

Customer service

Leadership

Interpersonal skills

Contact this candidate