Store Manager Customer Service

Glenn F Paul

[ Braselton, GA ] [678-***-****] [********@*****.***]

Results-oriented business leader with more than 15 years of experience in day-to-day business operation’s management. Highly skilled in streamlining operations and improving through continuous process improvement and cross-functional collaboration. Performance-oriented and enterprising manager with organized nature and analytical problem-solving approach.

Professional Experience

SAS Merchandising Company Atlanta, GA

Operations Manager January 2021 - Present

●Oversee company organizational structure, roles, responsibilities, and staffing levels

●Collaborate with leadership on recruitment strategies, development plans, performance management, and employee engagement

●Support expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth

●Independently and successfully hired, recruited, and trained an upstart division of company by including over 75 employees in less than 4 months

TNG Retail Services Atlanta, GA

District Manager August 2017 – January 2021

●Assisted major companies such as Home Depot, Lowes, Kroger, Wal-Mart, Target, SE Grocers, CVS, and Walgreens as well as other major retailers with merchandising and distribution needs

●Collaborated with major publishers such as Time Life Inc, Hearst, Conde Nast, Meredith, National Geographic, BHG, and Omni Media

●Analyzed variety of reports including compliance tracking, auditing, expenses, budget reports, and process improvement

●Managed 2000+ accounts across GA, SC, and NC Territories, administering support for 200+ direct employees while hiring, training, supervising, and coaching District Supervisors

CVS Pharmacy Atlanta, GA

Manager of Training September 2006 - August 2017

●Strengthened operational efficiencies by forecasting expected personnel demands with recruitment and hiring of successful team members

●Created and implemented training strategies for new employees by partnering with Human Resources and District Managers

●Ensured company rollouts performed well by elevating team morale to deliver high-quality customer service

●Achieved 4% average annual sales growth over 6 years in addition to gaining $15M of annual sales in 2011

Additional Experience

CVS Pharmacy Store Manager,

●Received Area 8 Presidents Paragon Award and was member of Region 25's $10 Million Club for 8 years

Eckerd Drugs Store Manager

● Accomplished 4% average sales growth over 3 consecutive years

Drugs for Less Store Manager, A& P Store Manager, Food Giant Co-Manager

Core Competencies

Interpersonal Communication, Supervisory Expertise, Multi-Unit Management, Compliance Tracking, Team Building, Recruitment & Hiring, Report Analysis, Sales & Staff Management, Vendor & Client Relations, Budgeting & Forecasting, Workflow Planning, Program Design, Solutions Development, Business Planning & Development, Employee Relations & Conflict Resolution, Performance Evaluations, Operations Management, Employee Training, Operations Oversight, Key Performance Indicators (KPIs), Staffing Requirements, Microsoft Office Suite, POS Systems

Education

Associate of Arts in Business, Dekalb College

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