Call Center Customer Service

ANGELA R. CURRY

**** *. ***** ** # *

Kansas City, MO 64134

816-***-****

***************@*****.***

Career Objective

To obtain a position with an opportunity for professional growth and advancement.

Summary

Excellent telephone communication skills

Friendly and courteous

Take pride in doing a good job; willing to learn

Excellent record of dependability and reliability

Good Problem Solving Skills

Productive and energetic individual possessing the ability to work well under pressure

Relevant Office Experience

●Ran copies on Xerox machine; refilled paper and toner

●Answered phones (receptionist/ multi lines)

●Data entry

● Payroll

● 10 Key by Touch

●Billing

●Word Processing

●Credit Card Payments/ Collections

●Filing

●Refunds/ Returns

●QA Daily Monitoring

●Call Center Trainer

●Mail Orders

●Call Center Supervisor

●Work from Home Call Center

Employment History:

2021- Present UPS Fulfillment Center

Process Mail- Scan Documents into the UPS System- Sorting-Filing-Scanning

2020- 2021 Select Quote (Inside Response)

Work from Home Sales Specialist (Transfer Calls to Licensed Agents)

Inbound Call Center (150-200 Calls per day)

2019-2020 H & R Block

Tax School Specialist (Assist Licensed Tax Examiners with Testing)

Inbound Call Center (50 to 60 Calls per Day)

2017-2018 Money Mart (Dollar Financial)

Branch Manager

Customer Service/ Check Cashing/ Cash Counting/ Safe monitor

Payday Loans

Collections

Western Union (Send & Receive)

Training (Trained employees on Customer Service roles)

Hiring/ Terminations (Training)

2015-2017 Victorian Trading

Call Center Supervisor (Supervised to 25 to 30 Employees)

Call Center Trainer/ Classroom Training (Classroom training 25 to 30 employees) per class

Customer Service / Catalog Ordering

QA Monitoring

2012-2013 Centrinex

Collections / Customer Service (Approved and Denied Payday Loans)

Internet Payday Loans

Inbound Call Center (60 to 100 Calls per day)

2009 - 2012 Caring Hands Adult & Youth Service

Director/Supervisor (Supervised 20 Employees)

Payroll (Paycor)

Adult Home Placements

Transportation

Hiring/ Terminations

Training

Education : Van Horn High School / Graduated May 1986

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