Customer Service Care
Resume:
Deidre Brown **** W. Peralta Ave
Mesa, AZ *****
*********@**.***
SUMMARY
Compassionate and dedicated Professional with over 25 years experience In Customer Care. Motivated to provide excellent client service and make long lasting relationships. Adept at learning new concepts and implementing new procedures to streamline production. EXPERIENCE
Gofindme LLC-foreverroster.com Mesa AZ — CEO and
Owner
September 2020-Present
Collaborated with Red Hot digital and Fireman Seo to create an easy and functional Digital Service Directory to help clients always find their professional. Created social media Ads to help build Forever Roster online presence.
Prorenata Labs, Phoenix AZ— Billing
January 2022 - Present
Translating diagnoses into numerical codes, checking insurance claims, updating medical records, and solving inconsistencies Organization: Digital Promise–Consultant
August 2021-April 2022
Informed the design of emerging technology in a Digital Promise research and development project: Inclusive Design Principles for learning and Employment Records
This work required ongoing collaboration with Digital Promise sta and peers on key deliverables, regular attendance and engagement in live online design sessions, and continuous feedback
Osborne Maledone, Phoenix AZ— Contract Employee
May 2021 - January 2022
Research, prepare, and compile extensive presentation documents for equity partners and development meetings. Assisting in taking inventory of the firm’s safe, previous lawyers files, and prepping files to be scanned. SKILLS
Microsoft O ce, Excel,
Advanced medical Quick at
picking up new skills to
perform well in any job,
Exemplary customer service,
Excellent communication
skills
EDUCATION
Toni & Guy Academy
Chandler, Arizona
Cosmetology, Ethics, Human
Anatomy, and Business
Graduated March 2005
Bernalillo High School
Bernalillo, New Mexico
Graduated 4.0 May 1995
Emerging Airport Ventures, Phoenix AZ—Bartender and Trainer
July 2018-January 2022
Assisted the Director of Operations, General Manager, and Supervisors running a high volume Restaurant/Bar at Sky Harbor Airport. Helped promote a positive work environment while dealing with challenging issues such as product deficiencies and sta ng shortages. Remained courteous in high stress situations with time limits. Trained and mentored new employees while enforcing policies and procedures and assisting with opening and closing duties.
Deidre Mae Salon, Chandler AZ—Owner/Colorist
September 2009-July 2019
Build trusted relationships by getting to know my clients on a personal level and taking care of their needs. Managed multiple employees at a time. Researching and Purchasing the best products for my clients. Worked well with di erent Vendors. Maintained a healthy workplace. Continued ongoing education to stay up to date with trends and business.
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