Administrative Assistant Case Manager
Resume:
Shari Bethel
646-***-**** ***********@*****.***
Professional Experience
Billing Clerk
Norwegian Christian Home and Health Center Sept. 2021- Current
• Prepare bills and invoices for medical services and treatments received.
• Establishes payment arrangements on current and delinquent patient accounts
• Contacts and follows up with individuals to reconcile accounts.
• Collaborates with designated collection agencies to collect seriously delinquent accounts.
• Gathers patient insurance and financial information to generate payment for company.
• Updates and obtains medical authorization for payment from insurers.
• Gathers information needed to secure payment from third party insurances.
• Regularly updates Medicare and Medicaid billing, collection and other related information.
• Monitors debts and unresolved patient accounts by filing claims.
• Collect financial, demographic and insurance information from obstetrical patents prior to delivery to ensure timely payments and to send invoices. Case Manager
Norwegian Christian Home and Health Center April. 2020- Current
• Determine insurance eligibility for various treatments/programs.
• Explain prescribed treatments and treatment plans to patients.
• Educate patients on benefits, services and other resources.
• Work collaboratively with patients, families, physicians, and nurses to ensure high quality care
• Maintain patient's clinical record through detailed documentation.
• Ensure all discharged patients receive necessary services, resources, and referrals for continuous care.
Case Manager
Core Services, Brooklyn, New York
Light House V Pilot Program Ages 21-24 Jan. 2019-April. 2020 Light House III Ages 16-21 Dec. 2018-Jan. 2019
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop/implement individualized care plans.
• Ensure all discharged patients receive necessary services, resources, and referrals for continuous care.
• Addressed behavioral issues through educational workshops and sessions.
• Identified patients for self-harm and suicide.
• Counsel and identify resources for HIV positive clients.
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs. Case Manager
Human Development, Inc - Township of Brick, NJ Oct. 2016- Jan. 2019
• Providing clients with resources to obtain housing, medical, and financial help.
• Communicate patient needs to a variety of care team members and follow up accordingly.
• Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation.
• Monitored clients, assessing, and recording progress against care plan, and adjust plans and services.
• Identify patients who have the potential for self-harm and suicide or a danger to others. Administrative Assistant
Brooklyn College, Brooklyn, New York Feb. 2015 – Jan. 2018
• Maintained and organized confidential files.
• Converted documents into other formats.
• Developed and updated spreadsheets and databases to track, analyze and report on performance.
• Composed internal memos and external correspondence for management and reviewed all documentation to eliminate errors.
• Organized weekly staff meetings and logged minutes for corporate records.
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Bachelor of Arts: Criminology
CUNY John Jay College - New York, New York
Certifications
CPR Certified, Mental Health First Aid Trained.
CUCS Behavioral Health-Criminal Justice Certificate Program Skills
Software: MS Office (Word, Access, Excel, PowerPoint), MS Project, Adobe Photoshop, CPR Certified, Mental Health First Aid Trained, Point Click Care.
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