RIVKAH BAEZ
New York, NY ***** 917-***-**** **************@*****.***
Professional Summary: Dedicated self-starter professional with several years of experience in diverse office environments coupled with an array of experience in the Human Services and Health Care industry. Goal-oriented leader with proven ability to coach and motivate teams towards achieving desired outcomes. Strives to streamline the process to increase departmental efficiency and improve service delivery.
EXPERIENCE
Self Employed, New York, NY 12/2019 – Present
Caretaker
Bath, dress, and maintain proper hygiene of clients
Provide personal care and companionship to patients
Escort clients to medical appointments and assist patients with daily living skills, including errands
Maintain a safe and healthy environment, perform light housekeeping
Plan and prepare nutritious meals according to dietary requirements
Luke’s Lobster, New York, NY 9/2019 – 11/2019
Trainee Shift Leader
Responsible for opening and closing procedures
Supervised and trained new employees on restaurant standards and practices
Monitored online orders, communicated with staff, and prepared meals
Ensured soup and refrigerator temperature maintained at health code approved levels
Maintained clean, sanitary, and safe working environment per New York State and company guidelines
Handled cash, credit, and debit card transactions using Point of Sales (POS) system
Union Prime Steak and Sushi, Great Neck, NY 6/2015 – 5/2018
Banquet Manager Assistant/Hostess
Responsible for answering the phones and seating patrons
Took reservations and entered them into the Open Table system
Answered questions about private events, booked parties, and prepared contracts for clients
Handled cash, credit, and debit card transactions using Point of Sales (POS) system
Atria Senior Living, Great Neck, NY 12/2013 – 11/2016
Resident Service Administrator
Promoted from kitchen server to Resident Service Administrator (RSA)
Cared for the residents’ everyday needs including bathing, grooming, dressing
Escorted clients to activities meals, activities, doctors and physical therapy appointments
Answered phones and fulfilled administrative duties as receptionist or concierge when needed
Filed and maintained residents’ medical records
Walbaums, Great Neck, NY 10/2010 – 6/2015
Head of Floral Department/Bookkeeper/CSM
Handled the sales financial transactions for all monetary transactions (cash, debit/credit card, gift cards)
Reconciled the cash register at the end of shift
Separate, cut and prepare floral arrangements
Maintained a clean and organized green house; adhering to all policies to ensure floral longevity
Managed front of house responsibilities including overseeing cashiers
EDUCATION
Hunter Business School, Levittown, NY
Medical Office Administration Certification
Roslyn High School, Roslyn, NY
High School Diploma
CORE COMPETENCIES
Medical Billing procedures and Office Administration Microsoft Office: Word, Excel, PowerPoint, Clerical, Filing, Data Entry, CPR, Crisis Intervention, Open table, POS, Customer Service