Service Technician Manager
Resume:
Kenneth Gross
Austin Texas **759
Summary
Thorough service technician with commitment to superior service. Driven to consistently contribute value through impecible work ethic. Experience managing high volumes of service calls. Woks well under pressure to complete physically demanding work. detailed oriented service technician with proven history of evaluating options to offer quality resolutions. Committed to providing superior service.
Accomplishments
Supervised a staff of 7 technicians
Documented and resolved complaints which led to improved employee and customers satisfaction.
Work history
Aramrk refreshments Austin texas 2007 to 2022
Lead service technician/ Pro-temp service manager
Diagnosed and troubleshot problems, repairs to company equipment both in house and on customers site, performed installs of equipment that varies from coffee vending and micro markets and explained operation as well as maintenance to customers. Adhered to safety protocals. Assited and trained team members with programming troubleshooting and diagnostics. Was acting service manager for 10 years scheduling techs daily work orders, ordering parts, as well as daily paperwork including p/o's ans invoicing, maintainging inventory in the shop as well as company vehicles.
Filter fresh coffee Austin Texas 2003 to 2007
Lead service technician
repair upgrade and install coffee equipment at customer locations. perform service calls and routine maintenance to all equipment. scheduled daily calls and tasks for techs. ordering of parts and equipment as well as keeping inventory.
Applied Materials Austin Texas 1999 to 2003
Assembler/ End of line test tech
Assembly and testing of wafer chambers and mainframes systems from engineered prints and schematics. sheduled and attended all schooling required for my departments. performed all training need to perform those tasks. perfromed many tasks handed to me which included RTS-DMR, Osha certified, ISO certified, Non-conformance focal, and fully ESD trained.
Marine carpenter Dania Florida 1997-1999
Performed all faucets of marine carpentry which varied from interior cabinetry, furniture, helm electronic layouts as well as electronic installations. performed bright work and high end finishes of woodwork. assisted all departments which include electrical, electronics, mechanical, fiberglass/painting for repairs as well as new builds. assited on performance sea trials of all vessels as well as yacht deliveries local and state wide.
Hatteras of Lauderdale Yachts Ft. Lauderdale Florida 1985 to 1997
Marine carpenter
Duties performed ranged from high end cabinetry complete interior restorations as well as new bulds. Layout and installation of all marine elctronics form the helm to the flybridge. also assisted other departments from mechanical, electrical, electronics fiberglass and paint. assisted on sea trials of all yachts. Was given the role of assistant shop foreman ordering of all wood and supplies as well as equipment repairs and maintenance. performed vessel deliveried to homes and other marinas. performed service calls throghout the states on customers vessels.
Education
Shelby Senior High 1977 Graduate
Pioneer Vocational School
Electro-mechnical and appliance repair certificate 1978
Refrigeration repair certificate 1979
Contact this candidate