Jeffrey G. Miller

NSA recognized Network/ INFOSEC Engineer

CCNS, CCNA, CCNA Security, A+, Network+,

ITIL, Security+, Linux+, LPIC1,

Azle, Texas 76020

adtw04@r.postjobfree.com

817-***-****

www.linkedin.com/in/jeffgmiller/

SUMMARY

Seeking a Role as a Network Engineer working with a team where growth and contribution are fostered. I am good at working alone or with a team. Have been working as the Engr III Spec-Ntwk Operations at Verizon. Previously Network Engineer at Radiology Associates of North Texas and prior to that as Network Engineer at Texas Health Resources with over 8 years’ experience in the Network/Security field which has brought proficiency in operations technologies such as Switching, ISE and Wireless in a 3 tier Hierarchy as well as Spine and Leaf Architectures. Cisco Certified Network Specialist., Current certifications are Cisco CCNS, CCNA, CCNA Security and NSA and CCNS recognized INFOSEC Professional with ITIL Data Center Background. CompTIA A+, Network+, Security+, Linux+, LPIC1, SUSE certified Linux Network Administrator, Bachelor of Science Information Security Technology with specialties in / Cisco Network Administration. Experience in Data Center/Security Operations Center Analyst at Texas Health Resources. Familiar with various security tools (RSAM, DUO, Perch, TrapX, Source fire, InfoBlock, Fire-eye, Qradar, Imperva, CISCO Iron port, Cylance, etc.,). A little experience with several scripting languages such as Python, C++, Javascript and HTML. Experience with ITIL Enterprise Data Center both on-site and Off-site Data Centers. Experience with configuring and troubleshooting Cisco current and legacy. Experience with Cisco routers, Firewalls and switches including several networking protocols such as Router Rip, EIGRP, OSPF, some BGP and VPN. experience with various networking tool( CLI, ASDM, Meraki, Ekahau, Cisco Prime, Cisco wireless Controller interface, Centerscape, ISE, SolarWinds, InfoBlox, SecureCRT, putty, TeraTerm, ISE server interface, CA Spectrum and SOI, ACS, etc., )Experienced with Cisco and some knowledge although limited of barracuda load Balancers, Avaya, Meraki and others. Previous Experienced with several Administration and monitoring tools (Active Directory, CA products, Invision, Cerner, envision, control-m, BMC Proactive net, Apex, Norlinx, Mainframe, Site Scan, Aurora, Blue Pillar Smart PDU’s, etc.,)

PROFESSIONAL LICENSE and CERTIFICATION

1/3/2019 Cisco Certified Network Specialist

1/18/2016 Cisco CCNA and CCNA Security CSCO12909823

12/21/2015 CompTIA A+ and Network+ COMP001020183505

12/21/2015 CompTIA Security+ COMP001020957692

2/20/2016 CompTIA Linux+ COMP001020183505

4/21/2017 CompTIA Project+ COMP001020183505

2/20/2016 Linux LPIC-1 -LPI ID: LPI000356984

2/20/2016 SUSE Certified Linux Administrator (CLA) CLA-LPI9hu9wwrz8m

1/8/2016 NSA and CNSS recognized INFOSEC Professional

EDUCATION

Western Governors University Bachelor of Science Information Network Security Technology

Western Governors University Bachelor of Science in Network Administration.

Tarrant County College A.A.S. Information Technology Security and Network – Phi Theta Kappa and Deans List

EXPERIENCE

Verizon May 2022 – Present

Engr III Spec-Ntwk Operations

Location Southlake/North Texas

Maintain the existing telecommunication systems, updating or decommissioning components based on the needs of the business.

Analyze the network to recommend opportunities for performance optimization and automation of existing processes.

Translate requests from internal teams into network requirements, making adjustments to internal systems accordingly.

Support the business through network creation, modeling, deployment, and installation across multiple OS environments.

Performed manual traces through Spine and Leaf Network Architecture connecting regions across the United States

Worked with various Ticketing and Analyzing tools such as Granite, Service- Now, CyberArk, INAM, SevOne, Kirke Change Management, OneConfluence, Avaya One-x Agent, Avaya Dashboard, Data Insight, etc.,

Worked with various technologies for analyzing including Cisco, Nexus, Nokia, Juniper, F5 Etc.

Radiology Associates of North Texas Jan 2022 – March 2022

Network Engineer

Location Fort Worth/North Texas

Configure and deploy functional networks (WAN, VPN, firewalls) within the healthcare system

Configure and deploy Cisco Meraki, Firepower and ASA Firewalls.

Configure and troubleshoot Site to Site VPN tunnels

Configure and troubleshoot Cisco AnyConnect

Worked with CLI, ASDM

Work with Project Managers to establish Site-to-site connections

Configure and install L2 and L3 Switches, Meraki Firewalls and other network devices

Monitor network performance and integrity

install, configure, monitor and troubleshoot Cisco wireless

Resolve issues tiers of support have escalated by troubleshooting remote and local infrastructure

Maintain complete technical documentation

Suggest improvements to network performance, capacity and scalability

Configure, deploy, maintain and troubleshoot Meraki, Firepower and Cisco ASA Firewalls with help of CISCO TAC

Configure, maintain and troubleshoot site-to-site VPN tunnels

Lead role in design and deployment of upgrading core Network infrastructure

Texas Health Resources April 2018 – Jan 2022

Network operations Engineer

Location Dallas/Fort Worth Area

Design and deploy functional networks (LAN, WLAN, WAN) within the healthcare system

Work with Project Managers to design the network closets and infrastructure to support new entities

Configure and install software, L2 and L3 Switches and other network devices

Monitor network performance and integrity

install, configure, monitor and troubleshoot Cisco wireless

produce heat maps with Cisco Prime

Assess wireless performance with Ekahau

Resolve issues tiers of support have escalated by troubleshooting remote and local infrastructure

Automate tasks and monitor their effectiveness

Mentor team members on technical issues

Create, oversee and test security measures (e.g. access authentication and disaster recovery)

Communicate with users when needed

Maintain complete technical documentation

Suggest improvements to network performance, capacity and scalability see less

Worked an on-call rotation for 24/7 support

Spearhead approval process as rotating equipment and upgrading as needed

Texas Health Resources Nov 2016 – Apr 2018

IT Data Center Security Specialist

Dallas/Fort Worth Area

Develop, manage and improve security processes

Experience with ITIL Enterprise Data Center both on-site and converting On-site to Off-site.

Knowledge of incident and problem management frameworks (eg ITIL)

Manage process for reviewing security for vendors, contractors, and other third-party service providers

Perform monitoring of SOX compliance for application access and provide monthly reporting

Assist with technology evaluations and engineering analyses

Provide third level support to the Identity & Access Management team

Provide meaningful Information Security metrics, which include identifying historical trends, areas of risks/gaps, violations and/or improvements

Develop, manage and improve security processes

Knowledge of incident and problem management frameworks (eg ITIL)

Responsible for analysis/evaluation and remediation of security events across the enterprise

Respond to any number of alarms, alerts or abnormal behaviors detected through enterprise monitoring.

Follow established industry best practices as well as defined THR standards for triage, escalation, remediation and documentation of security events.

Adhere to THR incident response workflow establishing impact and urgency of detected events and follow through the triage, escalation, remediation and documentation.

Updates incident response scenarios and procedures to adapt to changing organization/cultural/system

configuration updates.

Continually validates monitoring configurations and thresholds are meeting business and technical teams requirements.

Continually pursues a proactive state of enterprise monitoring data system support.

Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service impacting issues.

Ensures all activities are documented and tracked through the ITS Service Management or Governance-Risk-Compliance appropriately.

Ensures process and procedures are documented and updated for internal ITS and business consumption through Knowledge Management.

Interfaces with the ITS support teams, Risk and Operations Management teams to ensure new or updated systems are properly accounted for across the Enterprise Monitoring program.

Continually improve competency in Enterprise Monitoring applications, procedures, best practices and standard operating procedures.

TeK Systems contractor at Texas Health Resources Sept 2016 – Nov 2016 Then hired Permanent

IT Data Center Security Specialist

Dallas/Fort Worth Area

Develop, manage and improve security processes

Experience with ITIL Enterprise Data Center both on-site and converting On-site to Off-site.

Knowledge of incident and problem management frameworks (ITIL)

Manage process for reviewing security for vendors, contractors, and other third-party service providers

Perform monitoring of SOX compliance for application access and provide monthly reporting

Assist with technology evaluations and engineering analyses

Provide third level support to the Identity & Access Management team

Provide meaningful Information Security metrics, which include identifying historical trends, areas of risks/gaps, violations and/or improvements

Develop, manage and improve security processes

Knowledge of incident and problem management frameworks (ITIL)

Responsible for analysis/evaluation and remediation of security events across the enterprise

Respond to any number of alarms, alerts or abnormal behaviors detected through enterprise monitoring.

Follow established industry best practices as well as defined THR standards for triage, escalation, remediation and documentation of security events.

Adhere to THR incident response workflow establishing impact and urgency of detected events and follow through the triage, escalation, remediation and documentation.

Updates incident response scenarios and procedures to adapt to changing organization/cultural/system

configuration updates.

Continually validates monitoring configurations and thresholds are meeting business and technical teams requirements.

Continually pursues a proactive state of enterprise monitoring data system support.

Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service impacting issues.

Ensures all activities are documented and tracked through the ITS Service Management or Governance-Risk-Compliance appropriately.

Ensures process and procedures are documented and updated for internal ITS and business consumption through Knowledge Management.

Interfaces with the ITS support teams, Risk and Operations Management teams to ensure new or updated systems are properly accounted for across the Enterprise Monitoring program.

Continually improve competency in Enterprise Monitoring applications, procedures, best practices and standard operating procedures.

GameStop Data Center Security Operations Center 2/2016 – 9/2016

Security Operations Analyst

Introduced use of security metrics to mitigate vulnerability

Trained end users on security processes, procedures and risks via the company’s security education program.

Perform in depth network security analysis by analyzing historical threats, addressing risks/gaps/violations and implementing improved protocols.

work within the SOC team conducting incident response, event analysis and threat intelligence.

Perform computer and network forensics using various tools including Sourcefire, FireEye, Qradar, Cylance, Iron port, Imperva and others.

monitor On-site Data Center

Computer minds 10/2015 to 1/2016 – attending boot camps and certification renewal

Calance IT Network Consultant@ Verizon’s Network Repair Bureau 4/2/2015 to end of contract 9/17/2015

Associate Network Technician

Network repair/support for Verizon Wireless.

troubleshoot/resolve service impairments in roaming, transport services and voice/data network elements.

Handled customer complaints with network element performance to resolve service impacting conditions; Basic understanding of data network elements. Reporting, and troubleshooting tools (Remedy trouble ticketing, MTAS, MARS, RTT, etc.,).

CompuCom Systems – Fidelity and Lowe’s projects 11/11/2013 – 3/31/2015

Information Technology Network Support Engineer

Fidelity

Migration of physical and virtual clients and servers following established procedures.

Provide evidence of each server migration and complete required documentation.

Lowe's

Responsible for assisting in configuration, implementation, support and documentation. Also responsible for continuously testing and evaluating infrastructure to ensure proper performance and uptime.

Robert Half contractor for CompuCom Technology at Fidelity project 7/29/2013 – 11/11/2013 then hired permanent by Compucom Systems

Information Technology Network Support Engineer

Fidelity

Migration of physical and virtual clients and servers following established procedures.

Provide evidence of each server migration and complete required documentation.

Pathlight Ministries 4/2010 – 6/7/2013

A+ Certified volunteer System Administrator

Monitor system performance, Review user login, Install and update software,

Maintain system backups, Create and update file systems, volume groups, configuration, Review technical documentation and system changes.

Authored and ran community outreach program educating users on use of Linux as an alternative to windows

Configure and deploy network for apartment outreach.

Microsoft and Linux education to community members.

Wiping, re-imaging and refurbishing various companies disposal assets, donated to supply PC's to struggling families to get connected for finding jobs and kids doing homework

Taught English as a second language

Community Chaplain

Licensed and ordained Pastor providing spiritual leadership onsite in community.

HomeTeam Pest Defense, LLC. 9/28/1998 – 4/1/2010

Operations Manager

Managed office of 35 people installing pest delivery systems in homes pre and post construction.

Responsible for payroll, budgeting, planning, scheduling, training. Increased customer satisfaction scores from 74% to 94% Employee satisfaction scores up from 60% to 75% and Gross Margin rose 21.1% to 30.

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