RHONDA GRIER

*** ******* ** ********, ** ***** 347-***-**** adtvwj@r.postjobfree.com

Customer Service Needs Assessment Clerical Support Issue Resolution Collections Account Management and Reconciliation Report Creation Data Entry Billing

- QUALIFICATIONS SUMMARY -

Dedicated and enthusiastic customer service professional with many years of experience and a proven history of success providing quality customer support that far exceeds expectations. Patient listener who excels at calming an angry customer so that issues can be addressed and resolved. Creative thinker who is adept at finding eff to improve processes and procedures.

Excellent communication and interpersonal skills to easily establish trusting relationships with customers

Track record of implementing creative solutions to solve problems; committed to 100% customer satisfaction

Computer savvy and proficient in Microsoft Office, Point, access, Image Right, Windows XP, Windows 7, Outlook, and Mac OS X Snow Leopard and Lion

Hardworking and punctual; maintains the utmost personal integrity and customer confidentiality

Earned multiple Perfect Attendance and Top Performer awards

- PROFESSIONAL EXPERIENCE -

Waitress/Customer Service, Paphos Diner 03/28/2018 - Present Informed customers of daily specials and promotions Answered questions about menu selections and made recommendations when requested. Collected payments from customers and completed money transaction Stocked service areas with supplies such as silverware and condiments Provided fast and courteous service

Skillfully anticipated and addressed guest service needs Received employee of the month within three months of being employed cashier/shift supervisor, Family Dollar 02/07/2014 - 03/26/2018 Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Answered customers' questions, and provided information on procedures or policies. Calculated total payments received during a time period, and reconcile this with total sales. Assisted with duties in other areas of the store, bagging and carrying out customers' items. Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.

Cashier, Duane Reade 1/18/2013 - 02/4/2014

Ensured that each customer received outstanding service by providing a friendly environment Maintained an awareness of all promotions, and advertisements Communicated customers requests to management

Maintained orderly appearance of cash rack and supplies stocked Performed store recovery in down time

Completed any and all other tasks assigned by manager Cashier, Danice Clothing Store 3/31/2010 - 1/15/2013 Received payments by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to the customers. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there was adequate change. Greeted customers entering the establishment. Maintained clean and orderly checkout areas. Established or identify prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners. BOULEVARDTOGETHER-PORTER 12/13/21-07/4/22

EXPRESS EMPLOYMENT/ SAV RESIDENT ENGAGEMENT COORDINATOR 07/6/22

-EDUCATION -

Clara Barton High School