Pamela Moore

313-***-**** adtvu9@r.postjobfree.com

QUALIFICATION SUMMARY:

Management / Supervision

Leadership Development

Peer Coaching

Strategic Planning

Management Principals

Business Principals

Resource Allocation

Marketing Strategies

Customer Service

Coordination of Resources

Review and Analysis

Investigation

Research

Problem Resolution

Microsoft Word

EMPLOYMENT HISTORY:

5/3 Bank Remote

Underwriter & Counteroffer Underwriter 9/2020 – 11/2022

Ability to assess a client’s credit and to analyze financial data, including tax returns and other financial documents

Creating business relationships with Loan Officers and Brokers

Ability to manage multiple applications at a time

As a Counteroffer underwriter, if declined, researching other products for possible eligibility

Shore Mortgage Pontiac, MI

Senior Underwriter 3/2019 – 8/2020

Review all mortgage applications and supporting documents to ensure all necessary information is included for approval.

Research applicant’s employment and financial history to help determine the accuracy of application and documentation.

Requested additional information as needed on all documents to help determine loan risk.

Ensure once all information is gathered that it is accurate, compliance standards are met, and it is in congruence with company policies.

Communicate and document reasons for approval or rejection of loans so clients and loan officers are well-informed of decisions.

Lender Live Madison Heights, MI

Loan Coordinator/Processor 11/2016 – 12/2018

Managed real estate loan applications for Credit Unions and Banks.

Collected information and documents for mortgage packages and submitted to underwriters for review.

Ensured data integrity, file quality and adherence to compliance standards resulting in faster closings.

Coordinated with attorneys, county clerks and title companies.

Comerica Bank Livonia, MI

Loan Document Specialist Underwriter 7/2016 – 10/2016

Performed detailed review, analysis, and approval of complex loan requests for commercial businesses.

Directed Document Preparers and Quality Reviewers in the coordination and preparation of loan forms.

Bank of America Detroit, MI

Officer / Customer Relationship Manager 1/2011 – 1/2016

Suggested modifications and solutions to customers experiencing financial hardships to avoid foreclosure.

Acted as Peer Coach to increase Performance Proficiency.

Reviewed and responded to complaints submitted to the Office of the President and the Attorney General.

Streamlined processes, increased customer satisfaction, and reduced turn-around time for processing mortgage loan modification applications from 90 to 30 days.

Received multiple Global Recognition Awards for outstanding teamwork, leadership, and performance.

EDUCATION:

Policy Administration / Labor Relations, Indiana University Bloomington, Bloomington, IN

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