Service Representative Customer
Resume:
Stephany Kirkpatrick
Customer Service Representative
Stockton, CA 95203
***********************@*****.***
• Have over 20 years of customer service experience
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Total Customer Connect - Stockton, CA
September 2020 to June 2021
•
• Worked in the inbound call center-answered phones for multiple car dealerships as first contact for services
• Booked appointments for clients- booked service for clients; determined what services were needed based upon client records
• Resolved customer issues- assisted with billing issues, locating parts
• Conducted customer service surveys- customer satisfaction surveys for United States and Canada.
Customer Service Associate
Blue Cross Blue Shield - Lodi, CA
November 2019 to December 2019
• Resolved customer issues - assisted customers by acting as a liaison between them and pharmacy to assist with difficult transactions.
• Worked in the inbound call center- answered customer concerns regarding billing issues and provided estimated cost for procedures.
• Managed customer accounts- assisted clients by updating their primary doctor preference.
Insurance Sales Representative
Bankers Life - Salida, CA
February 2019 to July 2019
Contact potential clients to set up appointments for life insurance, medicare and retirement solutions, provide a detailed description of products and offer upsell if warranted.
● Deliver and review policy to clients, advise of policy assistance for all needs
● Provide retirement solutions via annuity, life insurance, final expense, critical illness insurance etc.
Private Driver
Hire - Stockton, CA
January 2017 to January 2019
Great Customer Service. Great customer feedback
● Perform safe on time pickups and drops offs
Dispatcher/Clerk, Permanent Intermittent
Department of Transportation - Stockton, CA
October 2012 to January 2017
Receive incoming calls from law enforcement agencies and general public
● Identify which unit is responsible for specific area and dispatch out in a timely manner
● Monitor CHP CAD, and CCTVS for accidents. IRIS for weather conditions and post messages on CMS boards, provide chain control for 9 counties
● Provide updated information to the public regarding construction delays, road closures and accidents
Office Technician
Deuel Vocational Institution - Tracy, CA
January 2009 to September 2012
Check in inmate medicals and verify all appropriate paperwork is included
● Create Unit Health Record Charts & prepare medical screening packets for new commits
● Order medical supplies
● Collect data and enter into spreadsheet regarding arrival of inmates from other CDCR's
Education
Business Management in Project Management, Statistics
University of Phoenix - Lathrop, CA
2001 to 2004
High school diploma
Contact this candidate