Ramp Agent Service Representative

Annjaneth Ochoa *** **rd st nw Stewartville nw

Minnesota 55976

507-***-****

*****************@******.***

EX PERIENCE

Mcdonalds, Rochester — Second assistant manager

July 2016 - PRESENT

At McDonald’s I take orders and assemble meals. I also deal with customers who need extra assistance as a manager.

I also run shifts and do money orders.

I have experience in food safety and truck orders. Also as a manager I’m in charge of schedules and labor.

American Airlines, Rochester - csa agent

December 2021- Present

At American Airlines I am a customer service and ramp agent. I spend my shifts greeting customers and checking in passengers. I work at the gate making Announcements and boarding the passenger.

I also work on the ramp outside loading bags and working with equipment for the aircraft. Customer service representative -Spectrum

October 2020- March 2020

A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and e ective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. EDUCATION

Stewartville High school, Stewartville MN — High School diploma

August 2016 - May 2020

SKILLS

Communication

Teamwork

Organized

Problem solving

Leadership

Active listener

Customer service

Decision making

LANGUAGES

English and spanish.

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