Customer Service Production Machine

Mona Potter

Carrollton, VA 757-***-**** adtvp5@r.postjobfree.com

Career Objective

Aiming to leverage proven communication, critical thinking, and problem-solving skills to successfully fulfil a leading role.

Education

B.S. Human Services, Old Dominion University, Graduated 2020 Major: Human Services, Minor: Psychology

Internship

Internship, Sentara Albemarle Medical Center 2020

Conducted quality audits using Excel

Reviewed confidential patient’s charts

Worked with Unit Coordinator to make phone calls to discharged patients

Documented patient’s diagnosis found in their chart

Work Experience

Babysitter 2012 – Currently

Maintained a safe indoor and outdoor playing environment

Support children’s emotional and social development, encouraging understanding of others and positive self-concept

Organized and participated in recreational activities and outings, such as games and field trips

Adhered to dietary regiment per child’s needs

Production Technician, Keurig Dr Pepper 2022 - 2022

Work tactfully and effectively to fix production machine

Processed coffee, lids, and pods through the machine for production

Maintain the quality of the coffee being produced was exact

Customer Service, The Home Depot 2021 - 2021

Manage customers’ concerns

Process customers’ transactions quickly and accurately

Maintain the in-stock conditions of assigned areas

Host, Denny’s Restaurant 2018 - 2019

Greeted customers in a friendly manner when they entered the establishment.

Provided excellent customer service.

Regularly checked on guests to ensure customer satisfaction

Cashier, Dunkin Donuts 2016 - 2017

Took food and drink order

Maintained a clean workstation

Greeted costumers

Skills

Adaptive to new environments Able to analyze, evaluate, and make recommendations Able to provide help and guidance in communication skills

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