Time Delivery Customer Service
Resume:
Elvin Bencosme
Mobile: 305-***-****
***************@*****.***
OBJECTIVE
Successful Professional with 24+ years of experience in Operations, Telecommunications and Entrepreneurship. Proven ability in excelling to build excellent customer service and relations by providing on-time delivery and quality work. Looking to obtain a position where I can utilize my diverse experience and apply best practices and strategies to meet both individual and organization goals.
SKILLS
Leadership Skills
Change Management
Scheduling & Project Management
Resourceful, Self- Starter & Adaptable
Team Player
Technical Hands-On
Focused on Quality
Diversity & Inclusion
Customer Centric
EXPERIENCE
ELUXTRANSPORT S-CORP, MIAMI, FL
OWNER OPERATOR (CDL)
01/2019-PRESENT
Supervising and completing database entries for all vehicles onboard/offboard from state to state
Maintained communication forum of customer service report with 100% satisfaction
Scheduling all freight shipments
Create and Maintain all financial documents and transactions including pro-forma invoices, Bill of lading, AR/AP Invoices, Receipts, receipts, banking transactions and insurance certifications and policies
Ensure drivers are up to date on driving and safety certification and within DOT requirements
Accomplishments:
Able to retain core loyal customer base for 3+ years
Upgrade original transporting assets within a year to transport an increased fleet
Business Entrepreneur
DOT ranking at 100% qualification report
AT&T, MIAMI FL
OUTSIDE PLANT/ FIBER TECHNICIAN SUPERVISOR
09/2010- 2019
Oversaw the day-to-day operations and safety of the construction equipment, personnel and areas
Responsible for inventory control, vehicle inspections, equipment and machinery management
Responsible for promoting and maintaining a safe, efficient and lean environment per OSHA requirements
Conducted quarterly inventory counts on all string, repair telephone/television cable including fiber optic and other equipment for transmitting messages/television programming. As well as components and tools
Training of 10 or more personnel for string and repair telephone /television cable including fiber optic and other equipment for transmitting messages/television programming
Managed all fiber, spicing and safety training including onboarding of new technicians and training records
Scheduling of 10+ technicians and operational employees
Maintain detailed record of work activity and workers performance, including year-end performance review
Operate hydraulic aerial lifts and ladders mounted to trucks
Direct the interpretation of engineering plans to assist in fiber splicing
Use engineering plans to assist in copper splicing and customer facilitation of accurate job completion on time & within budget
Repair and facilitate installation of service in underground plots/layouts
Assigned to large lead projects
Supervising numeric orders in a progressive fashion
Accomplishments:
Site Technicians had 95% customer service rating for 5+ years
Inventory control numbers fell within 20% attribution for 3+ years
Technicians training agenda maintained 95%+
Lead 15+ Large lead projects for the State of Florida both state and federally funded
AT&T, OPA LOCKA, FL
SERVICE/DSL TECHNICIAN
02/2005-09/2010
Control of responsive processing and auditing company telecommunications invoices, performing wireless device monitoring and administration; interacting with vendors/clientele, performing tower structural analysis for placement of wiring/drop-down from nid to pole access, overseeing and leading construction of communications facilities
Installation of telephone wiring & jacks; and temporary/long-term equipment replacement and troubleshooting equipment to headquarters for customer
Coordinating Supervisor of other departments as they may relate to telecommunications division or a project; and troubleshooting of equipment when they go faulty.
VERIZON COMMUNICATIONS, NEWARK, NJ
TELECOMMUNICATION TECH SPECIALIST
04/1998-08/2003
Processing and auditing company telecommunications invoices, performing wireless device monitoring and administration, interacting with vendors/clientele, performing tower structural analysis for placement of wiring/drop-down from nid to pole access, overseeing and leading construction of communications facilities.
Installation of telephone wiring & jacks; and temporary/long-term equipment replacement and troubleshooting equipment to headquarters for customer.
Performs reconnects, requested and non-payment disconnects, and changes of service, while adhering to company policy and safety procedures as well as NEC/NESC requirements and local ordinances for providing service.
EDUCATION
Bergen Community College, Paramus NJ
AA Liberal Arts, 1999
OTHER SKILLS
Business Skills: 12+ years of managerial experience in a variety of diversified environments
Organizational Skills: Scheduling and Project Management. Ability to maintain productivity at low cost and efficient directive
Computer Skills: Microsoft (MS) Office, MS Excel, MS Access, MS PowerPoint, MS Outlook, IFAS
Certifications: Fiber Optics, Electricity, Floor Plan/Engineering Specifications, OSHA
Languages: Fluent in English and Spanish. Both in written and verbal communication
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