Customer Service Pressman

Urs W. Kellenberger 650-***-****

***@***************.*** 1045 Ridge Park Ct. Concord CA 94518 527

SUMMARY Twenty five years of working with startups and large corporations coupled with my international education and experience across the United States and Europe has provided me with a broad understanding of B2B and B2C relationships and product development. While I started out as a pressman, I quickly transitioned into sales representing both vendors and clients, management, and finally, entrepreneurship. I’ve always been interested in managing projects for precision, quality, cost effectiveness, and timely delivery. Maintaining and developing excellent relationships is critical, and teamwork is key to corporate and individual success. I am a powerful contributor and an innovative thinker with a sense of humor. EDUCATION

2005 – 2008 LEIP Program. Leadership, Entrepreneur, Innovation, Power Program : Aji Network: Invite only. 2003 - 2005 M.B.A equivalent Business Professionals Program : AJI NETWORK, Santa Clara, CA ajinet.com 1983 - 1987 B.A. Printing and Graphic Arts : BERUFSSCHULE ST.GALLEN, St.Gallen Switzerland LANGUAGES Fluent in English, German, and Swiss German Past fluency in French, some Spanish

AFFILIATIONS Board of Directors, US Hang Gliding and Paragliding Association, 2002- 2010 President, Fellow Feathers Hang Gliding Association, 1997-2000 Private Pilot, Advanced Hang Glider Pilot, Tandem Hang Gliding Instructor, Swiss Military M109 Howitzer Tank Driver

EXPERIENCE

OWNER BEAR IMPRESSIONS, INC, Redwood City, CA

1999 – Present

Match clients with the appropriate printers and designers both locally and worldwide.

Manage projects for highest quality within constrained budgets. Conduct prepress reviews and negotiate changes and additions. Work with designers and vendors to deliver packaging and related marketing materials. Provide end-to-end publishing services for multiple media types such as large software books, hardware specs, data sheets, marketing collateral.

Manage publishing projects for numerous clients such as SRI, Logitech, Williams-Sonoma, Stanford University, SBI Razorfish (formerly CKS Partners), Gigamon.

Oversee international publishing projects, including using vendors in multiple countries where assembly of the final product occurs. Work with clients and vendors in Europe, Canada, China, India and Australia. Work with large and small scale publishing teams utilizing skills in project management, work flow optimization, publication, communication, project tracking and scheduling, as well as costing. Consultant for security printing inks for research and application. Speaker at the 10 th Annual Security Printing Conference 2013. SENIOR PRINT CALIFORNIA CASUALTY INSURANCE COMPANY, San Mateo, CA PRODUCTION MANAGER

1997 – 1999

Managed in-house print shop servicing twelve departments. Responsible for nine employees, deliverable quality and project budget. Developed and monitored departmental operating budget of $1.4 million. Purchased $600,000 annually in outside print and pre-press services. Supervised training programs to maintain the company at the leading edge of technology.

Reorganized and streamlined production processes, thereby increasing company and employee performance.

ACCOUNT EXECUTIVE COLOR COPY PRINTING, Burlingame, CA 1995 - 1997

Managed new accounts and sales of $500,000 in first year. Excelled in client/in-house print team relations management. Responsible for guaranteeing product quality and a high level of customer service.

Devised and implemented a plan to restructure production and communication process which resulted in unifying the staff from several departments.

Fostered lasting relationships with clients such as Stanford Research Institute (SRI), Williams Sonoma and California Casualty Insurance Company.

Transitioned from pressman to sales due to outstanding customer relations and printing skills.

Scheduled and managed projects from concept to printing to delivery. PRESSMAN COLOR COPY PRINTING, Burlingame, CA

1994 - 1995

Operated a Heidelberg 40” 6 and 4 color press.

Managed a crew of five. Increased quality by adopting cutting edge technology while using environmentally safe inks and chemicals. Changed corporate culture by bringing my European mindset and training to the company. Trained personnel to expect and achieve higher print standards.

Increased sales and customer satisfaction. Streamlined production process by implementing new efficient systems and procedures. Recognized as outstanding pressman by sales team as well as customers. PRESSMAN HELIOGRAPHIA SA, Lausanne, Switzerland

1993 - 1994

Operated a Heidelberg 40” 6 and 4 color press and managed a crew of 6 Conducted all business and negotiations in both English and French. Worked in a European environment and introduced new technologies. Gained insight and knowledge as to the workings of European print shop. Brought new business through US contacts.

PRESSMAN COLOR COPY PRINTING, Redwood City, CA

1990 -1993

Operated a Heidelberg 40” 6 and 4 color press and managed a crew of seven.

Used technical training and expertise to elevate the company’s quality standard.

PRODUCTION & QUALITY FAIRCHILD PUBLICATIONS, CAPITAL CITIES ABC. New York City CONTROL MANAGER “W” and “M” magazine.

1988 - 1990

Responsible for print quality of advertising and editorial before and during the printing process for the worlds number one women’s fashion magazine. Worked with design agencies, pre-press and printers to achieve highest quality. Managed, negotiated contracts, and out-sourced printers nationwide.

Traveled to all press checks, represented advertisers/customers to meet quality standards.

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