Service Representative Customer
Resume:
Pheia Smith
Detroit, MI *****
**************@*****.***
OBJECTIVE To obtain a position as a Customer Service Representative
QUALIFICATIONS
●20 years of library experience.
●Work well with people.
●Good oral & written communications skill.
●Proficient in library database and computer usage.
WORK EXPERIENCE
Customer Service Representative 10/2003 – Present
Detroit Public Library (Edison, Skillman, Sherwood Forest, Jefferson, & Parkman)
Detroit, MI 48228
●Sorting and shelving books, periodicals, and other materials.
●Cataloging and maintaining library materials and collections.
●Handling interlibrary loans.
●Registering new patrons, process, & modify library cards
●Answering routine reference questions from patrons
●Instructing customers in the use of library resources & technology.
●Maintaining computer databases used to locate library materials.
●Performing routine clerical tasks - answering phones & organizing files.
●Assisting & participating in planning library programs and events.
EDUCATION
Meadville Senior High School
Meadville, PA 16335
Diploma June 1988
Business Management
REFERENCES Available upon request
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