Customer Service Bartender

JAIME TRUESDELL

***Gull Cove, Brigantine, NJ ****3

Cell: 609-***-****

*********@*****.***

Professional Summary

Energetic and efficient bartender with twenty years of experience in restaurants, upscale bars, and high volume nightclubs. Extremely passionate about great customer service.

Skills

Rapid order processing

Exemplary customer service

Intervention Procedures (Servsafe Certified)

Excels at upselling

Extensive POS knowledge

Work History

Bartender, 5/17 to present

The Cellar 32- Brigantine, NJ

Gained extensive wine knowledge

Assisted in maintaining inventory for bar and restaurant

Displayed correct money tendering procedures

Bartender, 5/13 to 5/17

IMCMV, Margaritaville- Atlantic City, NJ

Extensive knowledge of specialty cocktails

Delivered consistent drink quality to maintain guest satisfaction

Participated in bar incentives and contests to drive sales and promote the venue

Bartender, 9/12 to 5/13

Maloney’s Uptown- Atlantic City, NJ

Routinely checked identification of patrons purchasing alcohol

Maintained cash bank, set up and stocked bar

Assisted in inventory maintenance

Bartender, 6/12 to 9/12

Harrah’s Casino- Atlantic City, NJ

Accurately recorded sales, made correct change, and prepared checks for guests

Held consistent attendance record

Immediately informed supervisors of problems and took appropriate action

Costumed Bartender- MIXX/mur.mur, 3/06 to 6/12

Borgata Hotel Casino & Spa- Atlantic City, NJ

Maintained updated knowledge of all menu items, specials, liquors and beers

Continually provided exceptional service to guests by being friendly and accommodating

Expertly prepared cocktails using correct techniques, measurements and garnishes

Costumed Beverage Server- Gypsy Bar, 5/03 to 3/06

Borgata Hotel Casino & Spa- Atlantic City, NJ

Displayed outgoing & energetic behavior to create a fun atmosphere for guests

Upsold products when appropriate

Upheld a positive working relationship with fellow staff and management

Food Server- The Deli, 6/95 to 6/03

Harrah’s Casino- Atlantic City, NJ

Performed transactions in a cordial and professional manner

Memorized orders and correctly entered into POS and anticipated additional guest needs

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