Underwriting Specialist II

Cell: 816-***-****

Email: **********@*****.***

Genevieve Buys

Qualifications

Outstanding time management, written and oral communication skills.

A unique ability to multi task, affording me the ability to manage time and resources efficiently.

Exceptional customer service skills.

A work ethic unequaled in the work place.

I welcome a challenge and learn quickly.

Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook)

Excellent in Flood Connect, WAVE, DMS, Floodpro, Trident. Education 2003-2007 University of Missouri Kansas City Kansas City, MO

Bachelor’s Degree in Arts and Science

Experience Oct 2013- Current National Flood Services Virtual Employee Underwriting Specialist II - ANFI Certified

Underwrite changes to policy in accordance with FEMA guidelines.

Provide professional and accurate details with agents regarding processing of flood policies.

Follow rating guidelines to correctly rate policies based on their elevations as provided by certified elevation certificates.

Assist with special projects as assigned by management including but not limited to act as a personal contact for high volume agencies, and creating templates, letters, trackers, and spreadsheets used by the customer service and underwriting departments and training.

Assist with Agency Services password resets, adding producers and answering agent questions.

Act as a Subject Matter Expert to assist other underwriters with questions on Submit for Rate Policies that must be manually rated, Elevation Rating, New Business, and general underwriting rules. June 2011- Oct 2013 Farmers Insurance Olathe, KS

Claims Adjuster

Review and re-write auto estimates based on damage.

Provide professional and accurate details with all customers regarding updating on claims process and settlement information.

Issue payment and review file for accuracy

Send regulatory letters in compliance with governmental laws. Nov 2009- June 2011 Village Green Properties Kansas City, MO Sales Consultant

Complete leasing paperwork to get applicants approved: credit and criminal background check, verify previous rental history, and income.

Send out lease violations and notices.

Create ads, flyers, and complete marketing to provide additional traffic to the community.

Data entry, including but not limited to lease charges, money, utilities, prospect and resident information, and resident service requests.

Maintain positive, professional, friendly demeanor and provide exceptional customer service for all residents and prospects. Aug 2008- July 2009 Blue Ridge Elementary Raytown, MO Teacher’s Assistant/Paraprofessional

Assist the teacher with tasks as needed.

Help students with specials classes, and every day class work.

Help teacher with lessons when needed.

Achievements and

Awards

Order of Omega Honor Society

Dean’s List

UMKC Orientation Leader

Honors Club (UMKC)

Honors Program (UMKC)

Offices held in Delta Zeta Sorority

o Parliamentarian 2007

o Secretary 2006

o Song Leader 2006

o Vice President of New Member Education 2005

o Social Chair 2004

o Risk Management Chair 2004

o Co- New Member Educator 2004

o New Member Class Social Chair 2003

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