Customer Service Adjunct Professor

Chris Kavasilas

CUSTOMER SERVICE MANAGEMENT

**** ********** ******

Myrtle Beach, S.C. 29579 917-***-**** *****.*********@*****.*** OBJECTIVE

Engaging and patient customer service professional with 25+ years of experience in varied industries looking to secure a responsible career opportunity to fully utilize my diverse training and skills, while making a significant contribution to a company as part of a winning team. EDUCATION — EXPERIENCE

Fordham University, NY, NY MBA

in Management Science

St. John’s University, NY, NY

BS in Business Management

MEMBERSHIPS —

Screen Actors Guild – American

Federation of Television & Radio

Artists (in progress)

KEY SKILLS —

● Project & Service Management

● Customer Service Management

● Training Delivery Management

● Financial Branch Management

● Speech & Presentation

● Team Building

● Daily Operations Supervising

April 2011 – June 2022

For-Hire Vehicle Operator • All Island Transportation May 2012 – March 2014

Adjunct Professor • Columbia University

September 2008 – April 2011

Client Relationship Manager • U.T.O.G. Two-Way Radio, Inc. May 2008 – September 2008

Consultant • Kiran Analytics

September 2007 – February 2008

A/P Service Center Manager • Columbia University

February 2006 – February 2007

Asst. Vice President, Branch Manager • Millennium bcpbank November 2002 – February 2006

Asst. Vice President, Branch Manager • North Fork Bank January 2000 – April 2002

Asst. Treasurer, Sales Officer • JP Morgan Chase

Multi-faceted experience servicing customers in commercial banking, education and transportation industries with dedication in academic field fostering the development of future generations’ minds.

● Promotional Campaigning

● Problem Solving

COMMUNICATION

● MC Skills:ad-lib skills, ability to

put people at ease and the

ability to improvise; friendly

disposition, sense of humor

● Skilled Master of Ceremonies (MC) organizing and hosting entire events, ensuring seamless transitions, and promoting an exciting atmosphere within time constraints.

● Radio disc jockey for WFDU-FM Radio.

LEADERSHIP

LANGUAGES SPOKEN —

● Greek & Spanish

● Cited for Service Excellence on numerous occasions for providing

‘above-and-beyond’ experiences for customers.

● Repeatedly ranked among the top 5 branches out of 20 in the region for cross-sell ratios and service scores.

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