Jehoaddan Harris

**** ****** ******* *****

Olivehurst, CA 95961

916-***-****

adtvif@r.postjobfree.com

SUMMARY

Enterprising and results-oriented Customer Service Representative with direct experience in the medical, telecommunications and finance industries. Proven track record of developing successful value-based relationships, that result in a positive contribution to the bottom line. Consistently meets and exceeds goals while providing professional and courteous client interactions.

PROFESSIONAL EXPERIENCE

TRIWEST HEALTH CARE ALLIANCE, Rancho Cordova, CA 2015 - 2020

Patient Service Representative

Scheduled appointments and provided exemplerary customer service for Veterans in the highly regulared medical/government industry.

Researched and contacted VA personnel to expedite the medical care of veterans.

Responded to VA and providers inquiries on aspects of the VA program providing details on authorizations, referrals location, and use of network providers.

Consistently managed veteran appointments to accommodate their needs and doctor availability.

Protected the the privacy of Veterans health information when using or disclosing private health information using HIPPA guidelines.

Thoroughly tracked received and reviewed medical information in accordance with VA and company standards.

VERIZON WIRELESS, Rocklin, CA 2007 - 2015

Senior Representative

Provided exceptionalcustomer service in the rapidly changing and competitive wireless telecommunications industry.

Uncovered customer needs through fact finding and sold value added products and services.

Adhere to stringent standards of customer service and support including sales per call, handled in a timely manner and first contact resolution.

Reduced churn by 15% by actively listening to customer concerns.

Efficiently positioned upgrades and contract renewals to maintain and expand customer growth.

Consistently ranked in the top 5% in sales and service within the call center

Jehoaddan Harris Page 2

GAP INDIRECT, Rocklin, CA 2006 - 2007

Call Center Representative

Increased company growth by offering upscale promotions and fashion for the Gap & Old Navy products.

Helped and or placed online customer orders.

Maintained market share by deescalating upset customers.

Offered promotions to assist in retaining customers when necessary.

WACHOVIA CALL CENTER, Sacramento, CA 2005 - 2006

Collection Representative

Reached out to customers with delinquent mortgage accounts to provide them with options to help bring their accounts current.

Upon bringing accounts current upsold products to enchance Wachovias portfolio and enhance customer retention and loyalty.

Helped customers set up payment arrangement to keep their accounts from becoming more delinquent.

EDUCATION

Associate Degree in Computer Business Administration, Heald Business College, Richmond, CA

REFERENCE

References are available on request

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