Nurse Practitioner Customer Service

Location:

Kansas City, MO

Salary:

120K

Posted:

December 05, 2022

Contact this candidate

Resume:

Chanda Patrice Burns

**** ** **** ****. ****** City, MO 64119

816-***-**** ************@*****.***

Professional Summary

Knowledgeable and enthusiastic Nurse Practitioner with a strong background in acute and ambulatory care. Competent in a multitude of diagnoses and treatments, as well as experience with diverse clinical teams and settings. Demonstrates a high level of independence and is always eager to continue professional growth.

Education

Doctor of Nursing Practice-Current Student

Walden University

Master of Science in Nursing

Maryville University, Family Nurse Practitioner Program, 2013-2016

GPA: 3.9/4.0

Bachelor of Science in Nursing

Research College of Nursing & Rockhurst University, August 2012

Bachelor of Business Administration/Arts (International Marketing/Spanish)

Mississippi State University/University of Costa Rica, December 2003

Advanced Practice Experience

Family Nurse Practitioner/Primary Care Provider-Kansas City, MO/Kansas City, KS

Kansas City, MO/Kansas City, KS

4/2020-Current

Conduct exams and develop plans to evaluate and treat injuries, acute illnesses, and chronic conditions.

Educate patients on preventive care, referring to specialists, prescribing medications, and performing office-based procedures, diagnostic tests, and screening evaluations.

Following Cerner's team-based care model by coordinating with members of the care team including physicians, nurse practitioners, nurses, health coaches and other clinical staff and use Cerner's leading-edge technology to promote quality health care.

Family Nurse Practitioner– Kansas CareNow

Lee’s Summit, MO

12/2019-12/2020

Provides urgent and primary care to infants, children, adolescents, adults, and geriatric clients

Family Nurse Practitioner CPC+ Care Coordinator – Northland Family Care

Kansas City, MO

July 2016 – Present

Provides urgent and primary care to infants, children, adolescents, adults, and geriatric clients

Collaborates/consults with supervising physician as dictated by patient needs and assessment findings

Demonstrates proficiency in the use of computers and telecommunication modalities for documenting, tracking, and conveying information

Performs procedures such as: pap smears, minor sutures, splints, DRE, incision & drainage, and toenail removal.

Performs screening exams and procedures for all patients for health maintenance needs, including immunizations.

Provides education for patients and family members in health promotion, disease prevention, medication refills, and birth control methods.

Works autonomously to diagnose and treat conditions such as: colds, UTI's, rashes, allergies, headaches and acute injuries.

Orders and interprets diagnostic tests, annual screenings and interventions. Provides evaluation and follow up for labs and radiology results.

Provides care coordination and develops care plans as required by CPC+ (Comprehensive Primary Care Plus)

Family Nurse Practitioner – Home Health

Kansas City, MO-Clay and Jackson Counties

April 2017 – May 2020

Provides home health assessments and education to adults and seniors

Escalates care through proper channels as deemed necessary during and after the time of home visit

Clinical Nursing Experience

Registered Nurse – Medical/Surgical Nursing Unit (Float Pool), Research Medical Center

Kansas City, Missouri, 64132

August 2012–June 2016

•Fulfills the staffing needs on a variety of units including medical, surgical, nephrology, urology, oncology, telemetry, cardiac care, and critical care

•Provides patient care and maintain effective functioning for the assigned unit of service

•Strong interpersonal leadership and communication skills

•Assess patient conditions and nursing needs using the nursing process

•Demonstrates an advanced level of clinical skills and the ability to support others to achieve the delivery of quality care.

•Communicates with patients and family members in a positive and effective manner.

•Performs patient and family education

•Collaborates with team in patient care

•Served as a preceptor to graduate nurses

Registered Nurse – Discharge Lounge, Research Medical Center

Kansas City, Missouri, 64132

April 2015-June 2016

•Developed, implemented, and evaluated the plans of care for a variety of medical and surgical patients,

•Participates in patient and family education as discharge lounge RN

•Facilitates department flow by identifying patients appropriate for discharge lounge placement and enhances communication with all members of the healthcare team.

•Focuses on increasing patient satisfaction by enhancing throughput, hourly rounds, and utilizing methods in order to facilitate efficient patient transfer from the floor to the lounge

•Practices, develops and endorses customer service skills in relationships with internal and external customers.

•Serves as the patient and family advocate with respect to the patient’s rights.

•Assists in the protection of PHI and complies with HIPPA regulations.

•Evaluates and documents patient response; monitors and recognizes changes in physiological and psychosocial status; takes appropriate action based on assessment of the patient.

•Regular, punctual and dependable attendance.

•Other duties as assigned.

Clinic Affiliation: Elevating Care Clinic (Kansas City, MO)

Honors and Activities

• Owner: I-Rock Beauty, LLC & I-Rock Books

oWWW. I-ROCKBEAUTY.COM

oWWW.IROCKBOOKS.COM

•Delta Sigma Theta Sorority, Inc.

•Sigma Theta Tau International Society of Nursing

•Never Give Up Foundation (Partner and Volunteer)-Preventative care resources and activities for children, with focus on terminally ill children

•Chi Eta Phi Nursing Sorority, Inc.

Licensure