Security Specialist Salesforce Administrator

Lala H.

Houston, TX (346-***-**-**

********@*****.***

PROFESSIONAL SUMMARY

Organized and detail-oriented Salesforce Administrator with 2+ years of experience configuring Salesforce Sales and Service Clouds. Proven ability to analyze, design and optimize business processes with hands-on experience implementing change, increasing user adoption, and driving best practice. A team player with strong ethics, a positive attitude and ability to manage time and resources to achieve goals.

SKILLS

Salesforce.com – Force.com

Custom Objects, Custom Fields

Requirement Analysis

HTML - CSS JS

Data Management

Apex

Workflow Rules - Process Builder - Flow

VS Code

Configuration

LWC

Validation Rules, Approval Process, Formula Fields, Relationships

MS Office, Jira, Agile Methodology

EXPERIENCE

Kiddie Academy, Salesforce Administrator

Sep 2020– Present

Managing all aspects of User and License management including new user setup/deactivation, Roles, Profiles, Permissions, Public groups

Supporting user tickets

Identifying and gathering requirements from users and stakeholders

Implementing salesforce configuration changes, including (but not limited to): Flow, Workflow, Process Builder, Fields, Page layouts, Record types, Custom settings

Preparing Reports and visualized through Dashboards

Kiddie Academy, Network Administrator

Nov 2018 – Sep 2020

Provide key input of overall network components and strategy aligned with business requirements including LAN / WAN environments connected to a global platform.

Proactive in monitoring network performance with alerting mechanisms to ensure uptime availability and reliable data flow.

Install and maintain network infrastructure, including hardware and software for high-performance networks.

Siemens AG, CAPRI Database Administrator

Jan 2016 – May 2018

Managed day-to-day database administration, including reporting functionality and user management.

Designed and customized news reports to address project requirements.

Supported users, access rights and maintained system integrity.

Provided technical coaching and supported the users of the software.

EDUCATION: Azerbaijan State University, Bachelor of Arts degree.

LANGUAGES: English, Azerbaijani, Turkish, Russian

CERTIFICATIONS & SUPERBATCHES

SF Certified Administrator

SF Platform App Builder

SF Certified Platform Developer 1

Apex Specialist

Business Administration Specialist

Lightning Experience Reports & Dashboards Specialist

Security Specialist

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