Shuttle Delivery Customer Service
Resume:
Everett Thomas
Takoma Park, MD *****
*******.*.********@*****.***
Authorized to work in the US for any employer
Work Experience
HR Coordinator/Recruiter
CarMax - Laurel, MD
February 2016 to Present
As a coordinator recruiter. I specialized in training classes for new hires creating materials and packets that include drug test background checks. Safety training .probation periods evaluations and promotions. ATS scouting talent from various job search engines. Setting up interviews in person as well as virtual. working closely with HR an managers for the right fit candidate. Operations Manager
George Mason University - Fairfax, VA
March 2012 to February 2016
Ensure 100% shuttle compliance, manage driver workloads, provide directives to supervisors and meet with clients on a weekly basis to ensure objectives are being met. Under my leadership our team has accomplished the following goals:
• Accident Free Measurement increased by 31%
• Reported Safety Concerns decreased by 22%
• On-Time Shuttle Delivery increased from 70% to 92%
• Increased Efficiency of Maintenance by 50%
Shuttle Supervisor
• Directly managed driver routes and driver workload. Communicated with upper management, concerns regarding the route and resolved driver conflicts using root-cause-analysis. Shuttle Driver
• Responsible for time management of a shuttle route. Personally inspected shuttle bus each day I was responsible for. Communicated concerns and requests to upper management on a timely basis. Safety Manager
Washington Metropolitian Transit Authority
February 2007 to March 2012
Responsible for tracking inspections on the Metro rail service and the Metro Bus service. Delivered training to New Metro Employees on OSHA requirements. I am Osha certified. Bus Operator
• Inspected my bus for safety daily. Managed the bus routes to provide on time service. Developed area knowledge to provide excellent customer service to the passengers. ENGINEERING WORK EXPERIENCE
Floor Leader Designer
Alcoa Aerospace Center
March 2003 to January 2007
• Managed cross-functional reliability team that reduced product failures at Customer location by 18%
• Created Assembly and layout drawings using AutoCAD 2007 and SolidWorks 2005 Supervisor
JFW Services LLC - Arlington, VA
January 1990 to February 2003
• Spearheaded development of Quality Control and Management Department
• Performed data analysis and provided recommendations to upper management to achieve project goals
• Lowered shipping cost by $40,000 annually, by reducing 70,000 pounds of scrap material
• Prepared specifications of electrical systems and topographical maps to ensure that installation conformed to standards and fulfilled customer requirements Education
Bachelor's in Electrical Engineering / Business Management UCLA - Los Angeles, CA
August 1985 to June 1989
Skills
• Osha
• Management
• Operations
• training
• Excel
• Time Management
• Supervising Experience
• Leadership Experience
• Administrative Experience
• Data Collection
• Telephony
• Customer Service
• Shuttle Driving
• Quality Assurance
• Automotive service
• Dealership experience
• Analysis skills
• ERP systems
• Paylocity
• Recruiting
• Manufacturing
• Microsoft Publisher
• Employee Orientation
• Talent Acquisition
• Interviewing
• Autodesk
• Maintenance
• Driving
• CAD
• Dealership experience
• Construction
• Visio
• Power tools
Certifications and Licenses
First Aid Certification
CPR Certification
Certified Safety Professional
OSHA 30
Senior Professional in Human Resources
Professional In Human Resources
Professional Engineer
Assessments
Mechanical Knowledge — Proficient
May 2020
Understanding and applying mechanical concepts and processes. Full results: Proficient
Customer focus & orientation — Proficient
February 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Conscientiousness — Proficient
April 2021
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Work style: Reliability — Proficient
March 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
February 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• OSHA Certified
• Md state Automotive inspector certification
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