Logistics Director Customer Service
Resume:
PROFESSIONAL SUMMARY
Logistics Director for ** Medical Urgent Care Centers. Human
Resources Director for 13 Medical Urgent Care Centers. Payroll and Loss Prevention skills in a Medical and Retail setting. Strong Communication skills. Servant leadership. Strong Customer Service skills. Motivated Store Manager with more than 15 years of experience in leading all aspects of retail operations including shrink, employee retention, visual merchandising, P&L, and inventory. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Logistics Director managing tactical levels to estimate resources required for efficient projects. Proven track record of securing impactful resource allocation. Diligent and dedicated to handling numerous duties in ever-changing environments.
WORK HISTORY
Logistics Director, 02/2020 - Current
MedFast Urgent Care Centers, Palm Bay, Florida
Co Manager, 05/2013 - 01/2020
Bass Pro Shops, Palm Bay, FL
West Melbourne, FL 32904
**********@*****.***
SKILLS
JO CEREPANI
Monitored quotas and forecasts to identify product and equipment shortages.
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Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
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Increased efficiency by developing cost-effective rates and reducing order processing costs.
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Saved $250,000 in first two months by researching new carriers and effectively negotiating contracts.
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Oversaw supply chain vendor pricing, inventory management and stock distribution.
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• Directly monitored Loss Prevention and Payroll.
• Human Resource Director first 6 months of employment. Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
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• Operations and Logistics
Budget Preparation and
Management
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• Monthly Inventory
Logistics and Supply Chain
Software
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Operating Control of Retail
Business
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• Human Resources Management
• Hiring and Firing
• Shipping Activity Oversight
• Emergency Operating Procedures
• Customer Experience
• Payroll Manager
• Weekly Payroll
• Shrinkage Control
• Billing Systems
• Inventory Records
Oversee and Manage 200
employees
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Store Manager, 02/2008 - 05/2013
Longboard House, Melbourne Beach, Florida
Assistant Store Manager, 10/2003 - 02/2008
Stein Mart, Melbourne, FL
EDUCATION
Associate of Applied Science, Sales/Management, Minor: Photography
Erie Business Center - Erie, PA
Facilitated change management activities for department and staff of 200 individuals.
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Managed all Operational aspects of building including Gun Vault, Cash Office, Receiving, and Inventory control.
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• Active part of Human Resources and development of employees. Continued to keep shrink numbers to less than 1% of sales for seven years.
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Managed inventory control, cash control and store opening and closing procedures.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Coached sales associates on product knowledge by using wide variety of training tools.
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Protected store from loss or theft by setting and enforcing clear security policies.
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• Promoted from within company in less than 3 months. Maintained positive customer relationships by responding quickly to customer service inquiries.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
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Responsible for Human Resources/Operations/ Merchandising within building.
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Managed schedules and payroll processes for all employees. Cut costs of payroll by 15% first fiscal year.
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Managed cash, receiving, merchandising and loss prevention processes daily.
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• Honor Roll all semesters
• Business Students of Crawford County scholarship Recipient
• 4.0 GP
• EBC Member
Extracurricular Activities: Softball Team Captain, Editor of the College Newspaper and Yearbook staff member.
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