Essence Mabra

Reliable quality assurance specialist with 4+ years of experience

Houston, TX 77077

adtvd8@r.postjobfree.com

346-***-****

I am a caring, enthusiastic young woman with six years of IT experience working with routers and servers such as Linux and

Windows. As I grow into the young businesswoman that I am, I am looking for great opportunities and organizations to improve my skills. Throughout the course of my work, I am motivated by the great passion I have for solving complex communication challenges facing customers and the organization's sta at all levels. I will be a proven leader for establishing and defining technical strategies that support overall business objectives.

Authorized to work in the US for any employer

Work Experience

Technical Support Representative

Comcast - Houston, TX

January 2021 to Present

Deliver service and support to end-users using and operating automated call distribution phone software via remote connection or over the internet.

Interact with customers to provide and process information in response to inquiries, concerns, requests about products, and services.

Gather customer information and determine the issue by evaluating and analyzing the symptoms. Research required information using available resources to enhance innovativeness in your organization. Following standard processes and procedures to ensure a positive outcome from even challenging situations.

Identification and escalation of priority issues per client specifications have enabled me to improve customer satisfaction, leading to an increased stock turnover rate. Senior Customer Support Representative

Amazon.Com, Inc - Seattle, WA

January 2019 to November 2021

I have developed the competent skills needed in listing a company's creation as well as conducting e active market research to identify prospective customers and the customers' product specification. From the Amazon.Com virtual assistance services, I have gained proficient skills needed in conducting e ective market competitiveness.

I have the knowledge required in the optimization of operations of stores which ensures that an organization does not incur unnecessary storage expenses. The Amazon.Com virtual assistance services have also equipped me with skills required in monitoring online reviews, email management, and company's campaign management. Sever Administrator

HostGator - Houston, TX

October 2017 to December 2019

Experience selling in servicing internet Web applications or services to small businesses in consumers. This incorporates having a strong ability to build a rapport with clients. While working as Server Administrator, I have gained extensive knowledge of Internet Web technologies, social media, and small business organizations.

Knowledge of the di references between HTML WordPress Feebly Joomla in the clients' Websites. The ability to diagnose and solve varying complexity using multiple tools and systems can still deliver your customer service to troubleshoot technical support. Ability to interact and communicate cross-functionally e actively and with various levels of organizations and willing to put my personality and strength into your business. Education

High School Diploma

Clear Brook High school - Friendswood, TX

June 2017

Associate of Arts in Child Development

University of Houston Texas - Houston, TX

Skills

• I am skilled in managing Internet Web Technologies from my previous work as a Server Administrator.

I am skilled in gathering customers' information and determining and evaluating the issue's nature, applying critical analysis.

I have leadership skills that I have exploited to support overall business objectives while working in Linux and Windows.

• Market Research

• WordPress

• Technical Support

• Microsoft SQL Server

• Computer Networking

• Help Desk

• Customer service (5 years)

• Business Requirements

Assessments

Real estate — Completed

October 2019

Matching listings with specifications

Full results: Completed

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity Full results: Familiar

Customer service — Familiar

January 2022

Identifying and resolving common customer issues

Full results: Familiar

Working with MS Word documents (basic) — Completed November 2019

Basic Word techniques, including the use of tools to format or edit text. Full results: Completed

Customer service fit — Familiar

December 2019

Assesses personality traits that result in high-quality customer service. Full results: Familiar

Verbal communication — Proficient

July 2020

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Work style: Reliability — Completed

November 2019

Tendency to be dependable and come to work

Full results: Completed

Proficiency with Microsoft Office: Mail & calendar (PC) — Familiar May 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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