It Support Customer

Dylan Evans

Houston, TX ***** 281-***-**** ************@*****.***

Summary

Proficient Technical Intern offering a quality-focused and systematic approach to solving issues and performing daily tasks. Top-notch organizational, prioritization and communication skills. Talented IT Support Engineer adept at applying abilities, drive and technical skills to positively impact IT Support Help. Proactive and hardworking team player with focused mentality and rigorous approach. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

IT Support Certificate via Google

Interpersonal Skills

Service Schedule Coordination

System Performance Assessment

Microsoft Windows and Office

Verbal and Written Communication

Software Evaluation

Attention to Detail

Resolving Problems and Incidents

Analytical and Methodical

Teamwork and Collaboration

Hardware and Software Repair

Multitasking and Prioritization

Help Desk Support

Troubleshooting Network Issues

Issue and Resolution Tracking

Technical Troubleshooting

Tracking and Documentation

Customer Service Support

Computer Diagnostics

Background in IT

Research Abilities

Basic Math

Critical Thinking

Team Management

Conflict Resolution

Data Management

Experience

IT TECHNICAL SUPPORT INTERN 06/2021 - 12/2021

Empire Today - Northlake, IL

Backed up data on regular basis and consistently updated disaster recovery procedures to prepare for security incidents.

Supported IT teams in maintaining company hardware and software systems. Assisted crew with setting up technical equipment and operational framework. Organized and maintained client accounts and company files and databases. Upgraded laptops/desktops, improving speed and performance. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.

Supported employees with advanced troubleshooting on helpdesk tickets. Education and Training

Parkland College - Champaign, IL Associate of Arts Business Administration And Management, 04/2020

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