Jacqueline Suarez

Innovative Leader with a vision

Chicago, IL 60629

adtv9d@r.postjobfree.com

+1-773-***-****

INNOVATIVE LEADER WITH A VISION

Quality Control Manager • Project Manager • Senior Data Analyst • Risk Management • Budget Forecasting

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Quality Assurance and Control Manager

RealPage - Lombard, IL

January 2012 to October 2021

• Created a quality data team and streamlined processes to improve productivity and decrease errors.

• Managed large data clean-up for high valued clients to improve our energy management and usage reporting used for federal compliance requirements.

• Oversee a high-volume on-site invoice processing operation.

• Reduced overtime expense by not backfilling attrition and terminations to reduce cost by over $0.3M in 2020.

• Maintained error rate at 0.003% while establishing procedures and improving quality standards, mitigating late fees and disconnects.

• Led and managed a consolidation of our operations department to streamline efficiencies and increase capacities.

• Executed and evaluated audits to ensure compliance with KPMG.

• Successfully implemented a consolidated workflow and foregoing an $85K expenditure for an additional machine while operating with 3 less FTE’s.

• Collaborated with teams to improve operations, deliver project requirements, develop workable solutions, and meet deadlines for our customers.

Team Leader - Invoice Processing

RealPage Inc - Lombard, IL

March 2012 to May 2020

● Optimized group productivity by delegating daily tasks to team members.

● Promoted to leadership position in recognition of strong work ethic and customer service.

● Motivated team members to build customer satisfaction and loyalty supporting retention/growth.

● Fostered positive employee relationships through communication, training, and coaching.

● Mentored newly hired employees on machine operations and implemented training on safety.

● Allocated resources and organized processes to drive efficiency and productivity.

● Utilized coaching and leadership principles to enhance internal and external team dynamics.

● Recommended and executed improvements for production and product quality. Education

High school diploma

Gage Park High School - Chicago, IL

August 2000 to August 2003

Skills

• Salesforce

• Excel

• Oracle

• SSRS

• Back-office

• Adobe

• Microsoft Office Suite

• CRE

Certifications: Lean Six Sigma Yellow Belt

• Process Improvement

• Quality Assurance

• SQL

Languages

• Spanish - Fluent

Certifications and Licenses

Lean Six Sigma Yellow Belt

Contact this candidate