Assistant Executive Hotel Manager

Eileen Biedenkapp

*** ***** ****** *********, **. 21224-4529 443-***-**** ************@*****.***

Professional Experience

Supreme Clean by Eileen October 2017 - present

Baltimore, MD

Owner

Monitoring daily operations

Handling purchases, sales and logistics in coordination with customers

Overseeing bookkeeping, payroll and marketing activities

Thai Cleaning April 2017 – October 2017

Nottingham, MD

Residential & Business Cleaners

Selected and used appropriate cleaning tools and chemical products

Handled cleaning chemicals safely and followed proper cleaning procedures

Swept, vacuumed, and polished all floors in the house

Sanitized, tidied, and maintained all assigned areas of the house

Dusted and wiped all light fixtures, baseboards, and windowsills, as needed

Moved, cleaned, and rearranged furniture in rooms, in an efficient manner

Harris Teeter October 2013 – April 2017

Baltimore, MD

Barista

Prepares all types of house beverages from coffee, tea to hot chocolate

Manages and oversees all brewing equipment

Conducts end of day and end of month inventory

Reviews par stock levels of coffee shop

Maintains cleanliness of the coffee shop

Opens/closes coffee shop

Attends to requests, comments, and concerns from customers

Prepares shift reports

Cashier

Processed sales quickly, accurately and efficiently.

Cash register operations.

Handled customers request and complaints

Responsible for maintaining outstanding customer service

Hampton Inn February 1997 – March 2013 White Marsh, MD

Assistant Executive Housekeeper –

Assisted Hotel Manager in planning and implementing housekeeping policies

Monitoring cleaning activities by the housekeeping department

Hiring, training, and evaluating performance of housekeeping staff

Maintaining smooth and open communication between staff and the management

Communicating with the security on issues related to lost and found items

Inspecting the quality of cleanliness and handling customer complaints

Coordinating with vendors and suppliers for cleaning materials

Prepared and assigned shifts to the staff and sanctioned their leaves as necessary

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