Class B Bus Operator, customer service skills, Dispatch/Reservation
Resume:
Shalanda D Williams
**** ******** ***** **. *******, NC 28025 980-***-**** ***************@*****.***
Summary
Motivated current employee seeking a transfer opportunity for a dispatcher position. Offering solid knowledge of DOT regulations, operating communication systems, and excellent computer skills. Proven history of the ability to learn modern technologies and proficiency in handling challenging situations.
Skills
Friendly, positive attitude
Dependable and punctual
Computer literate
Excellent communicator
Experience
RESERVATIONIST 01/2021 to Current
Charlotte Area Transit System - Charlotte, NC
Managed incoming client reservation inquires and requests for local transport
Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills
Entered information for reservations into company's computer system
PROFESSIONAL BUS OPERATOR 08/2011 to Current
Charlotte Area Transit System - Charlotte, NC
Assisted disabled passengers in boarding and exiting bus
Transported clients to specified destinations safely and on-time.
Interacted with clients pleasantly to meet needs and drive satisfaction.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Followed safety rules to keep clean driving record with no accidents or incidents.
PROFESSIONAL SCHOOL BUS DRIVER 08/2008 to 06/2012
Charlotte Mecklenburg Schools - Charlotte, NC
Safely transported students and staff to and from school and on field trips to various locations
Obeyed traffic laws and followed established traffic and transportation procedures
Conducted safety and operational inspection of assigned bus pre- and post-trips
Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Education and Training
West Charlotte High School - Charlotte, North Carolina
06/2004
Awards/Certifications
Class B CDL
Accident-free professional driver
Excellent Customer Service Awards
Perfect Attendance Awards
References
Lauretha Johnson
Former Supervisor at Charlotte Mecklenburg Schools
LaChandra Means
Former Supervisor
Charmaine Mungo
Family/Friend
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