Administrative Assistant Staff Sergeant

SIOBHAN D DAVIS

**** ******* ***** ***********, ** 32303 910-***-**** ******************@*******.***

PROFESSIONAL PROFILE

Well-regarded, self-directed professional with the knowledge, skill, and competence that come from cross-functional healthcare, insurance billing, and medical administrative experience in leadership roles. Demonstrated ability to coordinate workflows, supervise and motivate employees, and promote teamwork to ensure quality patient care.

Accustomed to working in environments where integrity, initiative, and accountability are essential.

Works well in team-based atmospheres with emphasis on performance, accountability, and customer service.

Analytical skills necessary to interpret and apply knowledge.

Effective problem solver - combines judgment and experience to create sound solutions.

Comfortable handling sensitive and confidential information and well-versed in HIPAA compliance regulations.

Proficient with Microsoft Office Applications (Word, Excel, PowerPoint, and Access).

Secret Security Clearance (2006 - 2012) / Retired U.S. Army Staff Sergeant (NCO) / E-6 Rank / Honorable Discharge.

SUMMARY OF QUALIFICATIONS

Healthcare Management Medical Administrative Assistant Medical Billing Medical Coding Allied Healthcare

Medical Terminology HIPAA Compliance Anatomy & Physiology Medical Practice Management Systems

Electronic Medical Records (EMR) Greenway PrimeSUITE

ICD-9-CM HCPCS CPT CMS1450 UB04 CMS1500

Leadership & Management Human Resource Management Organizational Improvements

Insurance Billing Procedures Healthcare Claim Cycle Insurance Verification Claim Denials Payment Posting

Business Office Operations Medical Office Procedures Practice Structure

Accounting, Payroll, and Banking Systems Healthcare Law

EDUCATION

American Intercontinental University Bachelors of Science Degree - Healthcare Management, Specialization in Gerontology Management 02/2023

Office Operations Personnel Management Employee Benefits

Ultimate Medical Academy Associate of Science Degree - Healthcare Management, 02/2018

Office Operations Personnel Management Employee Benefits

Everest University - Jonesboro, GA Certificate - Medical Administrative Assistant, 2014

Medical Records Insurance Verification Claims Appeal Process

Everest University - Jonesboro, GA Certificate - Medical Insurance Billing and Coding, 2013

ICD-9-CM HCPCS CPT Medisoft EMR Claims Care Revenue Cycle Management

PROFESSIONAL EXPERIENCE

I Care Private Home Care Services (PHCS) - McDonough, GA 08/2014 - 11/2020

Medical Administrative Assistant

Hired to a full-time position after completion of an externship opportunity.

Provided administrative support in high pressure, fast-paced environment.

Scheduled Home Health Aides to ensure optimal staffing coverage and quality patient care.

Corrected denied insurance claims, answered multi line phone system, collected time and attendance records, provided payroll information, maintained accurate patient records, and managed paperwork.

Handled incoming mail, prepared and made bank deposits, processed accounts receivable, and posted payments.

Conducted interviews and helped make hiring decisions.

Safeguarded confidentiality of patient information in compliance with HIPAA regulations.

U.S. Army - Fort Hood, TX

Computer Analyst / Information Technology Specialist (2005 - 2012) 08/2000 - 01/2012

Maintained military computer systems to ensure critical, sensitive information was available.

Created databases using Microsoft Access software to track repair process and status.

Set up, troubleshot, and monitored computer networks, hardware, modems, and satellites.

Provided help desk support, created trouble tickets, and followed up to ensure work was completed.

Retained all personnel responsibilities.

Personnel (2000 - 2005)

Stationed at Walter Reed National Medical Center Hospital.

Supervised up to 11 employees and ensured the day-to-day administrative needs of the office were accomplished.

Input data in computer system, answered phones, scheduled appointments, maintained confidential files, and ensured HIPAA compliance.

Managed promotion points information, organized paperwork, and kept office running smoothly.

Provided leadership by delegating work assignments, relaying information, and making decisions in order to meet deadlines and business objectives.

Created a positive work environment and built effective employee relationships.

Provided top-notch customer service and demonstrated team-centered approach to ensure quality service.

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