Customer Service Technical Coordinator
Resume:
Philip M. Benjamin
******.*************@*****.***
A hands-on audiovisual professional with strong customer service, management and reporting skills able to successfully support all types of meetings and events.
SPECIAL SKILLS
Proficient on PC and Macs- Microsoft Office
Video Conferencing: Polycom, Cisco Systems and Video Bridges
Creston Control Systems: Used to control integrated equipment in multimedia conference rooms
Knowledge of television studio, Photoshop and remote operations
WORK EXPERIENCE
FRESENIUS MEDICAL CARE 2014-Present
Training Center Technical Coordinator
Produce and support TEAMS LIVE meetings remotely due to COVID-19.
Provide audio-visual and multimedia support for meetings, training events and video conferences at the Corporate Office.
Determine how to configure AV/communications equipment to meet client needs.
Develop and maintain effective relationships with clients.
Support high level executive meetings.
Respond, resolve, and follow up on any customer service needs.
Set-up, install and configure Polycom, Cisco (Video Conference Systems).
Test Video bridge connection, and work with providers for troubleshooting.
Troubleshoot all equipment including Polycom & Cisco (Video Conference Systems), LCD Projectors, wireless presenter remote
controls, microphones etc.
Maintain reservations for AV communication equipment.
Perform repairs and/or act as a liaison with outside vendors as needed.
Configure equipment racks in conference center so audio and video route to desired locations.
ORACLE 2010-2014
Facilities Coordinator
Completed quarterly site inspections, identifying areas of concern and initiate resolutions.
Worked with outside vendors to handle facility maintenance issues.
Provided reporting on facility occupancy to upper management.
Supported manager by providing assistance with space allocation.
Acted as a member of the emergency response team and backed up the mailroom as needed.
Prepared purchase orders for current and new suppliers using Oracle iProcurement.
Assisted in annual budget preparation.
JONES LANG LASALLE 2006-2010
CUSHMAN & WAKEFIELD 2002-2006
JOHNSON CONTROLS INC 2000-2002
Audio Visual Specialist
Supported all audiovisual needs for Sun Microsystems East Coast Region.
Maintained audio visual budget for equipment and supplies in compliance with Oracle/Sun Microsystems guidelines.
Assisted in facilities planning for audiovisual equipment for new and redefined space.
Obtained quotes and work with outside vendors to facilitate equipment needs for conference rooms.
Provided aid with interregional videoconferencing IP and ISDN based units.
Troubleshoot and maintained audiovisual equipment and set up meeting rooms to client specifications.
Maintained flex offices and handled interoffice move projects.
Managed inventory of first aid supplies and reordered as needed.
Helped other JLL departments with operation and maintenance of electric fixtures, furniture allocations; recycle programs and manual labor (including shoveling).
Ran monthly safety meeting for Johnson Controls facilities management staff.
Prepared safety audit for external agency review for Cushman & Wakefield.
PRESENTATION SERVICES (PSAV) 1996-2000
Director of Audio Visual Services
Supervised audiovisual technicians.
Met with clients to advise them on audiovisual needs.
Maintained audio visual budget for equipment and supplies in compliance with the hotel guidelines.
Coordinated with other hotel department heads to insure client satisfaction.
Increased A/V sale by 15% from last year while maintaining profit margin.
Formulated audiovisual requests based on analyzing client requirements.
Produced weekly production reports for management.
Set and operated audiovisual equipment for events in the hotel.
Troubleshoot and performed repairs on equipment.
EDUCATION
Roosevelt University, Chicago, Illinois
Bachelor of Arts in Communications
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