Customer Service Data Entry

Kamesha S. Hoey

***** ****** ***** ***** ****** MS, 38654 662-***-**** *************@*****.***

Summary of Qualifications

A highly organized professional with nearly 10 years of Customer Service, Cash handling, Packaging, Material Handling and Warehouse Operations experience. Reliable and hardworking team player whose accomplishments reflect an outstanding service and safety record matched with superior troubleshooting of equipment and demonstrated abilities running a production line with minimal supervision. Fosters and maintains positive relationships with internal and external customers alike.

Core Knowledge

Inventory & Order Management Quality Testing Microsoft Office Data Entry Packing and Shipping Specialist Import & Export WMS Labeling

Cash Handling Customer Service SAP

SUMMARY OF EXPERIENCE

Kp Building products

Customer service/ Shipping coordinator Jan 2018- present

Checking drivers in and out of the building. Creating and printing bills, Making follow up calls to make sure all loads are delivered in a timely manner. Shipped LTL’s as well as live loads. Communicate back and forward with our customer over the phone and through emails to make sure all needs were met. Ordered office supplies as needed. Sent out loads sheets for each load that was shipped daily.

StylExtra Hair salon

Customer service/ Assistant August 2013- Jan 2018

Checking customers into the salon. Taking payments as well as making cash deposit into the bank for the employees in the salon. Taking inventory of the product in the salon. Keeping book and counting cash for the employees in the salon.

Volvo/Manpower June 2017- April 2018

Clerical

Problem solving, creating BOL’s using SAP. Emailing vendors to try to figure out why volvo could not receive the package that was shipped. Talking on phones to vendors and purchasing. Performing administrative activities and assisted other departments within the warehouse facility including ensuring proper inventory management processes and implemented and followed by material handlings. This included keeping inventory on truck and boats part throughout the warehouse. Assisted production manager with day to day facility operations including inventory allocations, warehouse material movements, control processes and quality.

Pharmedium Services Dec 2014-May 2017

Warehouse Production Tech Clerk

Labeling compounded drugs within its required amount of time. Staged and packed compounded drug in proper shipping container to be shipped to customers. Perform area clearance and end on each batch of compounded drug to ensure a clean and safe work environment for employees as well as patient safety. Analyze inventory levels, accuracy and deficiencies reporting to managers.

BMW(MAU) Spartanburg, SC Aug 2010 – Apr 2013

Quality Technician

Perform quality inspection checks on all series of BMW passenger and driver doors to ensure they were free of scratches, dents, and defects before installation. Repaired any defects that were visible using hand held tools. Also monitored serial number, coloring and shading of doors before verifying that they passed inspection. Complete quality inspection form for any part that did not meet quality standards.

FedEx (Adecco) Memphis, TN Jan 2010 – Jul 2010

Material Handler

Accurately read, comprehend and execute packaging instructions to supply FedEx hub with distribution material and office supplies. Provide timely and accurate processing during picking and packaging of product orders and reorders. Finalize shipping order in computer and palletize. Collaborate with team member to ensure smooth workflow and efficient operation. Prepare international orders for export.

American Koyo; Memphis, TN Jun 2005 – Jun 2008

Product Labeler & Packaging Inventory Specialist

Fulfill boat bearing orders by reviewing label, pulling inventory and packaging for distribution. Inventory parts and compare them to label. Inspected orders for accuracy prior shipment. Received all incoming products and ensure shipping order label matched what was received. Dispatch drivers for will call parts per client request.

Smurfit Stone; Olive Branch, MS Jun 2004 – May 2005

Packaging Coordinator

Provide 2nd level quality check, pack, label and scan the order. Process special orders and dispatch a truck for delivery. Operated computer systems with a high level of accuracy. Shipped products to all FedEx hubs though out the world. Provided excellent customer service via telephone and electronic mail. Complied with all guidelines and regulations.

Education

University of Phoenix Business Management Completed 2 year

Holly Springs High School; Holly Springs, MS General Studies Diploma

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