SARA ROBERSON

Rocky Mount, NC *****

adtv5e@r.postjobfree.com

252-***-****

Seeking employment that allows me to grow professionally, while being able to enhance my skills for the betterment of myself and the organization, with the best use of my dedication, determination and resourcefulness. Authorized to work in the US for any employer

Operations Customer Service Representative

Alorica - Rocky Mount, NC

December 2019 to Present

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• Update customer information in the customer service database during and after each call

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers Sales Assistant

Food Lion

February 2016 to December 2019

Responsible for maintaining knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and CoinStar. Ensure correct pricing, handle cash, check or credit transaction. Process item returns and exchanges.

Sales Associate

Ashley Stewart

December 2011 to January 2013

Accountable for maintaining outstanding customer service, processing, sales quickly, accurately and efficiently. Responsible for handling cash register operations and safeguarding company assets. Cosmetologist

Smart Style

July 2010 to December 2010

Responsible for keeping work stations and tools sanitize. Cut, trim, shape, bleach, dye and color hair based on customers' instructions. Schedule client appointments. Operate cash registers. Demonstrate, recommend and sell hair care products Cosmetologist

Lady Elegant Hair Salon

WORK EXPERIENCE

December 2009 to July 2010

Provide beauty services, such as shampooing, cutting, coloring, styling hair and scalp treatments. Demonstrate and sell hair care products. Scheduled client appointments. Operate cash registers.

Diploma in Cosmetology

Edgecombe Community College - Rocky Mount, NC

August 2009

Diploma

Rocky Mount Senior High School - Rocky Mount, NC

June 2007

EDUCATION

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