Service Representative Customer
Resume:
Danyaela Hunt
*********@*******.***
Home – 424-***-****
Cell – 323-***-****
JOB OBJECTIVE:
Seeking a customer service position where my clerical and customer care skills along with front desk operations management expertise will be fully used.
PROFESSIONAL SUMMARY:
Over five years of diverse retail customer service experience. Diligent, resourceful and motivated professional focused on maintaining diverse product knowledge to meet all customer needs.
SKILLS AND ABILITIES:
Microsoft Office; Word, Excel, PowerPoint, Outlook, Publisher.
Knowledge and comprehension of Profit & Loss Documents.
Strong interpersonal, written and verbal communication skills.
Team player who can work in diverse situations with diverse people.
Ability to work independently, in a fast-paced environment and follow instructions with minimum supervision.
WORK EXPERIECE:
AT&T, Cerritos, CA
Customer Service Representative – 10/2018 – Present
Maintain up-to-date knowledge about ATT products and services
Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
Enhance customer retention and satisfaction by providing outstanding and prompt customer services
Take customer calls and complete service orders
Understand customer needs and recommend appropriate products and rate plans.
Develop innovative ways to sell ATT products and services to customers
Handle customer request of payment, activations, upgrades and other services
Address and resolve customer concerns promptly
Handle large volume of customer calls efficiently
Allied Universal Protection Services, Gardena, CA
Security Guard – 06/2018 – Present
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Land Rover, Redondo Beach, CA
Cashier / Receptionist – 2017-2018
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
File and maintain records
Receive payment by cash, check, credit cards, or automatic debits.
Issue receipts, credits, or change due to customers.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Danyaela Hunt
Resume: Page 2
In Home Health Care, Los Angeles, CA
Home Health Aide – 2014-2018
Assists patients with daily task.
Process bills filing and faxing with documentations.
Assists on Doctor appointments.
Made phone calls if needed
Assists with multitasking, cooking, cleaning and bathing if needed
G2 Secure Staff, Los Angeles, CA
Cargo Agent – 2017-2018
Provide office support.
Process documents and counter functions.
Answer telephone assisting other agents with cargo shipment and freight.
Customer contact in person and over the phone, typing/data entry.
Lowes, Torrance, CA
Cashier / Customer Service – 2016-2017
Assists customers with their purchase in person and over the phone
Verifies customer purchase is processed and delivered in a timely fashion.
Performs general office, filing, faxing and sending out emails.
PLS Check Cashing, Lawndale, CA
Customer Service Representative – 2016-2017
Provide superior customer service to customers, and process in store loan applications.
Assists with marketing promotion.
Performs necessary customer verification to validate information presented is accurate.
Answer telephone inquiries in response to general questions.
Handle and count currency, cash and coins to include managing a cash drawer.
Beach Body, Redondo Beach, CA
Call-Center Customer Care Representative – 2014-2015
Handle incoming and outgoing calls.
Collect payments and attempt to collect debt on past due bills.
File and fax document. Send out emails to customers regarding their purchase.
Multitasking and working from two monitor screens.
EDUCATION:
2016 – Present
Los Angeles Trade Tech College, Los Angeles, CA
Fashion Merchandise
TWIC Card – 05/23/2025
Guard Card Permit
REFERENCES: Available upon request
Contact this candidate