Staff Sergeant Customer Service
Resume:
October **** to
Current
October **** to
October 2019
Summary
To obtain a position for a highly motivated and innovative Sales Manager with over 25 years of experience in sales management, territory management, strategic planning, product line positioning, promotion of product, recruitment and staff handling. I am looking for a company where I can make an impact in developing and growing the business. Skills
Trained in business development
territory specialist
Friendly and cheerful territory
specialist
National account management
Brand awareness development
Goal-oriented
Approachable
Detail-oriented
After sales support
Exceptional time management
Sales management
Brand awareness development
Self-sufficient
Customer-oriented
Skilled multi-tasker
Exceptional customer service skills
Team building expertise
Strong communicator
Territory growth
Experience
Firstdata/Fiserv Merchant Services
Al,GA
Business Consultant 2
Built and managed business portfolio, exceeding 120% of revenue target in 1 year Authored and revised business requirements, cost assessments and functional specifications to facilitate
Authored and revised business requirements, cost assessments and functional specifications to facilitate.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Planned and coordinated project with minimal interruption of regular business activities.
Consulted with business customers and presented payment card solutions to help businesses streamline expense management and optimize cash flow. Built lasting rapport with industry leaders.
Advised clients on business matters and drafted innovative solutions. Oversaw business operations, vendor inventory and client negotiations. Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Spoke with business customers and presented payment card offerings to help businesses streamline expense management and improve cash flow. Managed business operations, warehouse inventory and price negotiations. Spectrum Retailer AE3 Account Executive
AL,MS,LA,AK
Account Executive for the Retail Partner Program
Executed daily cold calls to client base.
Exceeded targeted sales goals by 50%.
Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. DARRELL W. CLANTON
Birmingham, AL 35173
*******@*****.***
August 2015 to
December 2017
March 2016 to
October 2017
May 2012 to
August 2015
February 2009 to
February 2012
Collaborated with colleagues to exchange selling strategies and marketing information.
Used networking opportunities to create successful, on-going business relationships. Shared product knowledge with customers while making personal recommendations. Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales.
Maintained friendly and professional customer interactions. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
American National Insurance Company
Birmingham, AL
Owner and Agent
American National Insurance agent Major strengths include strong leadership, excellent communication skills, attention to detail, and other administrative tasks. Thorough knowledge of company requirements of an individual who can formulate successful marketing strategies and plans for achieving the sales target and business for the company.
Development and marketing of new product lines.
Sales projections and productivity of products and representatives. Customer relations and satisfaction.
Managing all B2B accounts.
Spectrum / Charter BAE Account Executive
Al
Outside Sales Business Representative for Spectrum Business Scheduled an average of 30 appointments per week.
Maintained friendly and professional customer interactions. Organized joint sale calls with current customers and outside vendors. Used networking opportunities to create successful, on-going business relationships. Responded to all customer inquiries in a timely manner. Answered customers' questions regarding products, prices and availability. Alfa Insurance agent In Birmingham Al
I ran my office and staff for 3 years one of the top agents in Birmingham, handled and grew a book of Business 550,000 to 1.2 million by the time I left. Development and marketing of new product lines.
Sales projections and productivity of products and representatives. Customer relations and satisfaction.
Managing all B2B accounts.
Verizon
Birmingham, AL
Sales Consultant
Customer relations and satisfaction.
Accounts receivable and accounts payable.
Inventory control and sales projections.
Knowledge of past and current equipment, plans, and features in a rapidly changing market.
Consultation for wireless and broadband needs.
Consultant for small business.
Troubleshooting on equipment.
February 1992 to
February 2012
February 1996 to
February 2010
1992
Updates on software, equipment, plan expansion.
Direct contact with proprietor for questions and concerns. Assisting the B2B team for shows and fairs.
Employee administration and training.
Schedule, LLC, dealer code, dealer line assistance. Expectations on short term goals, long term goals, and day to day agendas. John Clanton & Associates
Staff Sergeant Tactical Air Alabama Air National Guard Outdoor Clothing Manufacturer's Trussville, Al.
Employee development and training of national account representatives. Development and marketing of new product lines.
Sales projections and productivity of products and representatives. Customer relations and satisfaction.
Managing all B2B accounts.
Accounts management.
Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Honorable Discharge as Staff Sergeant1996.
Electronic Counter Measures- Honor Graduate in basic training. U.S.
Defense Medal and Air Force Service Medal during the Gulf War. Honor Graduate from the Staff Sergeant Training school-1995. Toys South
Birmingham, AL
Specialty Toy Manufacture's Representative
Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Organized joint sale calls with current customers and outside vendors. Planned and organized routes within territory to maximize efficiency and time in the field.
Used networking opportunities to create successful, on-going business relationships. Handled the highest volume account in assigned territory. Education and Training
University of Alabama
Birmingham Marketing Management
Bachelor of Science
Birmingham Marketing Management
Skills
accounts payable, Inventory control, marketing strategies, marketing strategies, Sales, Sales management, telemarketing
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