Data Entry Customer Service
Resume:
ERICA A. PEIFFER
New Cumberland, PA 17070
223-***-****(c)
**********@*****.***
Experience:
**/** –present Excel Online Learning Secretary, West Shore SD
Reads, receives and records weekly reports of funds
Compiled reports and running Data.
Printing and photocopying documents of all kinds.
Tracks and audits attendance for students.
Work with principal and teaching staff.
Prepared all reports.
Prepare official notice on attendance.
Provides administrative support to all staff and administrators.
Data entry, scheduling.
Process all Amazon orders and Payments for the District.
Greet parents and all visitors that arrive at the school in a polite and professional manner.
06/22 –09/22 Tax Accounting Bookkeeper, West Shore SD
Reads, receives and records weekly reports of funds
Compiled reports and running Data.
Printing and photocopying documents of all kinds.
Audits assessment changes from York and Cumberland County
Works with tax collectors to trace and analyze problems in billing and take corrective action when appropriate.
Prepared all tax records for end of year audit.
Prepares bank deposits
Provides administrative support to all staff and directors in the Business Office.
Data entry, scheduling, run reports for board agendas.
Process all Amazon orders and Payments for the District.
Reconcile monthly credit card.
01/22-06/22 Sorter, Amazon
Scan incoming packages to correct locations.
unload incoming packages.
Customer service.
Report to Store managers daily.
06/21-01/22 Online shopper, Giant Direct
Shop item from online orders.
Organizer orders.
Run orders to customers via their pickup time.
Issue credit/refunds per customer requests.
Customer service.
Answer customer calls.
Report to Store managers daily.
Assist store managers with other duties assigned.
Assisted front end as a cashier as needed.
03/17 – 7/19 Substitute Secretary, Northeastern SD
Distributed mail and mass mailing to faculty and staff.
Compiled reports and running Data.
Printing and photocopying documents of all kinds.
Pulled student data and grades.
Tracked student’s whereabouts for prompt parent pickups.
Daily attendance of students.
Greeted and managing substitute teachers.
Greeted parents and all visitors that arrive at the school in a polite and professional manner.
Ensured that visitors are signed in appropriately
Assisted school principals and administrators with various projects.
Assisted HR department with various of duties.
6/11 – 7/14 Administrative Assistant Support, Penn State University
Supported Homeland Security programs for undergraduate and graduate program.
Responded to student inquiries.
Excellent customer service and organizational skills.
Uploaded electronic files to the server.
Maintained student spreadsheets and files.
Assisted in planning and execution of special events.
Scheduled meetings and made travel arrangements for faculty.
Prepared agendas compiled materials for meetings and recorded minutes for distribution.
Assisted assistant and head principal with any duties requested.
Assist in the guidance department as needed.
Organized potential faculty visits and interviews.
7/10 – 1/11 Executive Assistant, Pennsylvania Food Merchants Association
Provided typing, filing, telephone and other clerical support to the President, Senior Vice President, and Communications Director.
Prepared agendas and complied materials for Board and Committee Meetings.
Attended meetings and recorded minutes.
Made travel arrangements for the President.
Created invoices/billing for events.
Complied weekly schedules.
Invoicing/billing and mailings of association dues.
Deposited all monies received through dues.
Reconciliation of bank financials.
Provided customer service to association members.
Compiled reports.
Responsible for running annual scholarship awards program.
Maintained & updated database system.
Served as a contact for association events, including signing-off on contracts.
Tracked attendance for events.
Event planning.
Maintained and ordered office supplies and equipment.
3/01 – 06/10 Publications Secretary, Pennsylvania School Boards Association
Assisted in maintaining member vendor database.
Billing/Invoicing for advertising in major conference programs.
Created and maintain advertising database for various association publications.
Assisted marketing team in creation and implementation of marketing calendars.
Member of on-site Annual Conference team. Responsibilities include: packing, directing onsite set-up, member and exhibitor registration and assume the role of attendee liaison.
Served as an onsite contact for the booth vendor.
Highly skilled in MS office (Word, Excel, Access, WordPerfect & Outlook).
Provided graphic design assistance to department’s two graphic designers (knowledgeable in QuarkXpress).
Wrote queries for data retrieval and analysis from AS/400 membership system.
Troubleshooted and administered solutions for software and hardware issues within the department.
Provided daily administrative support to Director of Publications and Assistant Executive Director for Communications.
Performed clerical duties such as typing, filing, and data entry for a 10-member department.
Assisted with department proofreading in accordance with association guidelines.
Responsible for creating and updating individual work orders for over 1,000 projects annually.
Responsible for tallying and calculating monthly department charge backs.
Review, edit and formatted weekly professional vacancy submissions from PA’s 501 public school districts for publication in weekly association newsletter.
Prepared purchase orders and place orders external vendors.
Handled requisitions of office supplies from my department.
Updated and maintain daily production schedule and conduct weekly production review meetings.
Served as Key Operator for equipment (copiers, laser printers, line printers & fax machine) and Liaison to Information Technology department.
Served as department representative to association’s Safety Committee.
Provided typing, filing, telephone and other clerical support to the Information Systems Manager and Director of Technology.
Provided phone customer service to association members.
Maintained & updated AS/400 database system.
Organized and tracked computerized data.
Invoiced/billed of association dues.
Assisted in Help Desk support.
Backed up IT server that supported association PC users.
Answered a multi-line phone system and routed calls, greeted members and guests, as a backup for the receptionist duties.
Education:
Red Land High School Graduate 1997, Lewisberry, PA
Certifications:
Certified in Microsoft Office
Contact this candidate