Warehouse Associate Customer Service

JOHN ALLISON ATLANTA, GA 770-***-**** ************@*******.***

RETAIL MERCHANDISER & SALES PROFESSIONAL

RELATIONSHIP CULTIVATION CUSTOMER & CLIENT RELATIONS DOCUMENTATION & PROCESSING

Highly motivated and driven professional leveraging proven experience in the areas of sales and retail merchandising to drive efficiency across inventory tracking, as well as stock and display merchandising. Well versed in collaborating with all members of an organization to cultivate best practices and plans of action that maximize sales and ensure proper stock maintenance. Consistently ensure excellence in people management to drive results, enable high performance, bolster partnerships, and lead innovation. Especially adept at engaging in shrewd planning, careful purchasing, and sensible promotion to enhance profits and ensure right amount of goods are available and being sold at optimal prices. Foster and maintain working relationships with buyers, suppliers, and other merchandisers.

Inventory Tracking Productivity & Efficiency Budget Administration Client & Customer Management

Strategic Planning Training & Development Customer Service Management Reporting Sales Planning

Stock Distribution Supply & Production Facilitation Financial Presentation Sales Performance Assessment

Quality Assurance Collaboration & Teamwork Sales & Profit Predictions Quantity & Delivery-Time Negotiation

PROFESSIONAL EXPERIENCE

Bon Appetit Bakery 1996 to Present

Direct Store Distributor

Lead product acquisition at warehouse, as well as oversee loading trucks and subsequently running delivery routes in timely and efficient manner. Coordinate and lead inventory initiatives to build orders that align with customer specifications, complete invoicing processes, and price and code date products prior to order arriving at store. Partner and collaborate with store manager to ensure best-in-class inspection and receipt of deliveries. Align merchandise products on store fixtures with store planogram. Engage in data input, including invoice number and invoice amount on store computer. Plan and execute review of desired product mix and inventory level in partnership with store manager.

Acted as central resource in facilitating delivery of baked goods to convenience stores, as well as inspecting product appearance to ensure consummate alignment with company standards.

Successful in maximizing sales through administration of unparalleled customer service at each account.

Spearheaded addition of new areas for displaying new and existing product lines.

Demonstrated exceptional motivation and keen ability to follow up on and ensure ongoing compliance with all company-wide processes and recommendations.

Played instrumental role in acquisition, development, and servicing of multiple routes.

Led all facets of hiring, training, development, and oversight of up to four subcontractors operating one to four routes simultaneously.

Drove professional development of 10 route drivers leading to their personal successes as independent owners and operators.

Propelled expansion of Bon Appetit operations into nontraditional markets, including hospital and commercial food services.

Maintained complete oversight of purchase, development, and sale of eight routes during last fifteen years.

Additional Experience: Contract Pick Up & Delivery Driver at Courier Express, Restaurant Management at Quick Service Casual Dine in Restaurant, Warehouse Associate, at Grayling Industries, and Substitute Teacher at Oshkosh Area School District.

PROFESSIONAL DEVELOPMENT / EDUCATION

Bachelor of Science, Exercise Science (Recreation Administration Minor); University of Wisconsin-Oshkosh

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