Center Representative Customer Service
Resume:
Dominique Makle
**************@*****.***
Objective: A Sales/Customer Service position
PROFESSIONAL PROFILE
Motivated and self-driven professional with 10 years of Customer Service experience, winner of several certificates. Genuinely enjoy helping people through Client Support. Known for the ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales. Entrance Screener
US Department of Veterans Affairs
January 2022 to July 2022
• Gave full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Interacting with the public, giving directions and responding to inquiries Call Center Representative
Emergency24 - Silver Spring, MD
August 2017 to November 2021
• Respond to alarm events over the phone and accurately document each step taken for historical records • Dispatched police, fire or guard service over the phone as necessary. Reconcile old accounts, as well as create new accounts
• Answered incoming customer and technician calls and assist as applicable
• Worked with customers to troubleshoot alarm malfunctions Served customers in a variety of capacities to ensure their satisfaction
Counter Sales Representative
Hertz/Dollar Rent A Car - Washington, DC
October 2015 to August 2017
• Providing world-class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
• Effectively communicating and offering the ancillary products and services to enhance customer’s travel experience
• Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsell
• Maintain a high-volume workload within a fast paced environment. Assisted an average of 10,000 clients in any given week and consistently met performance benchmarks in all areas High school diploma or GED
National Collegiate Preparatory Public Charter High School - Washington, DC
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