Data Entry Service Representative

Yenny Alcantara

New Milford, New Jersey 929-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

A hard-working professional with a track record of exceeding expectations. Possessing a multitude of versatile skills that transfer into any setting to create and maintain high levels of efficiency and productivity. Seeking a career with a company that will allow me to apply my experiences and interpersonal skills in a rewarding environment.

EDUCATION

Alaska Career College, Anchorage, AK 06/2018 – 04/2019

Associates of Applied Science (A.A.S) Business Administration and Accounting Technology (65.5 semester credit hours)

Alaska Career College, Anchorage, AK 03/2016 – 10/2017

Associates of Applied Science (A.A.S) Business Administration and Human Resources Management (65.5 semester credit hours)

DEMONSTRATED SUCCESS

QuickBooks ● Accounts Payable/Receivable ● Business Math I & II ● File Management ● Conflict Resolution ● Group Facilitation Skills ● Business English I & II ● Microsoft Word, Excel, Outlook, PowerPoint, Access ● Business Accounting ● Office Administration ● Public Speaking and Presentations ● Group Facilitation Skills ● Business Training and Development ● Employment Law ● Employee Compensation and Benefits ● Union Processes and Labor Relations ● Employee Recruitment and Selection ● Human Resource Information Systems

ADMINISTRATIVE SKILLS

● Anatomy and Physiology ● Medical Terminology ● Skilled in medical office procedures: reception, scheduling

and records management ● Use of Office Equipment ● Basic Medical Billing and Coding ● Organizing and maintaining records, files, and databases ● Scheduling appointments and maintaining calendars ● Writing memos and transcribing recorded dictation ● Creating email templates ● Making travel arrangements ● Organizing office equipment and inventory ● Telephone Etiquette ●Medical Law and Ethics ● HIPAA & High Tech HIPAA ● Professional & Interpersonal Communication

CAREER HISTORY

Inversiones A.M., Nagua, Dominican Republic ● Loan Officer 01/2020 – 08/2022

Analyzed applicants’ financial status, credit, and property evaluations to determine loan amounts. Explained to customers the different type of loan options as well as the terms of those services. Data entry into loan system, collected all personal information including proper identification. Verified proof of address by conducting home visits. Printed out weekly collection receipts. Provided customer service and handled all customer complaints and concerns. Prepared daily end of day financial reports.

Alaska Career College, Anchorage, AK ● Admissions Advisor 04/2019 – 06/2019

Scheduled appointments with prospective students, completed enrollment packages, conducted interviews, hosted campus tours, developed strategies to achieve organizational goals, scheduled placement exams and discussed results and further options, interacted with adults as they made life changing decisions, provided support, guidance and accountability throughout the enrollment process.

Medical Park Family Care, Anchorage, AK ● Medical Assistant 05/2015 – 02/2016

Pre-employment drug tests & physicals, DOT, FAA & Federal pre-employment testing & physicals, immigration screening, vision exams, audiograms, sleep studies, patient education, monitoring & recording, nerve conduction studies, vaccinations, and blood draws.

Bingo South, Anchorage, AK ● Cashier 05/2013 – 08/2014

Received and disbursed money in bingo establishment. Used electronic scanners, cash registers, and related equipment. Processed credit and debit card transactions and validated checks.

US ARMY, Fort Campbell, KY – Anchorage, AK ● Automated Logistical Specialist 04/2009 – 03/2013

Planned, directed, and coordinated purchasing, warehousing, and distribution. Managed logistics personnel and logistics systems and directed daily operations. Received and processed over 100 aviation and vehicle parts daily and counted stock items with values from 50 cents to over a $1,000,000 while maintaining inventory, utilizing an electronic database called SARSS system.

Florida Dolphin Tours, Orlando, FL ● Customer Service Representative 04/2007 – 04/2009

Tour organization, payment collection, DVD production, promoted trips/limo services, confirmed reservations/pick up times, audited and updated insurance forms from vendors, restocked office supplies, performed front office and secretarial services. Inspected all tours personally in order to provide first hand customer service.

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