Customer Service Support
Resume:
H
Melinda Hall
mindyhall***@gmail.c
om
Little River, SC 29566
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS
Customer Service
Multitasking and Prioritization
Calm and Professional Under Pressure
Understanding Customer Needs
Problem-Solving Abilities
EXPERIENCE
Reservations Customer Service Rep
Little River, SC
NMB RV Resort and Dry Dock/ Apr 2022 to Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Educated customers on special pricing opportunities and company offerings. Fielded customer complaints and queries, fast-tracking for problem resolution. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Made outbound calls to obtain account information. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Set up and activated customer accounts.
Answered inbound calls, chats and emails to facilitate customer service. Organized client contracts, records and reports to strengthen traceability. Trained new hires on products and services, best practices and protocols to reduce process gaps.
Lead Reservationist
Millsboro, DE
Lighthouse Beach RV Resort/ Mar 2019 to Apr 2022
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Documented and responded to incoming correspondences to address questions. Relayed information on availability, pricing and discounts to customers. Researched and resolved customer issues.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Business Owner/Operator
Birdsboro, PA
Hall In Stitched Emb. / Mar 2014 to Jan 2022
Consulted with potential clients to determine how company could best meet needs. Made financial and logistics decisions in best interest of company. Took care of escalated customer concerns to increase satisfaction. Managed operations budgeting, accounts payable and accounts receivable and payroll. Resolved issues quickly through meticulous research and quick decision-making. EDUCATION AND TRAINING
High School Diploma
Downington Sr. HS Jun 1982
Downingtown, PA
Contact this candidate