Wael Aldugom

adtutm@r.postjobfree.com 773-***-****

Champaign, IL

TECHNICAL SKILLS

•Hardware Troubleshooting: Laptops and Desktops (Dell, Lenovo, HP, Apple)

•Operating Systems: Windows XP, 7, 8, 10 and working knowledge for OSX

•Software: Microsoft Office, Citrix XenApp, Diagnostics, Configuration

•Security: Norton Antivirus, McAfee ePO 4.6+

•Virtualization: VMWare

•Networking: Troubleshoot, Router Setup/Repair, Patching, Switches

EXPERIENCE

The Federal Savings Bank

Chicago, Illinois

Mortgage Analyst

January 2020 - Current

• Reviewing loan applications and determining eligibility for loans based on applicants’ income, debt levels, and credit history

•Analyzing interest rates, terms, and fees to determine if loans are competitive with the rest of the market

•Communicating regularly with clients to answer questions and ensure satisfaction with services provided

•Conducting research to identify trends in the mortgage industry and recommend changes to improve operations

•Perform annual functions such as Escrow Analysis, FHA and PMI Disclosures, and Property Tax Reconciliation and Disbursement in accordance with Federal Lending Regulations

The Northridge Group Rosemont, Illinois

Quality Assesor December 2017– December 2019

•Analyzing and assessing behaviors and systems to identify trends that can be improved to create an ideal experience for consumers.

•Government contracted by the CFPB which requires the handling of extremely sensitive information as well as a general understanding of the business and financing rules and regulations.

•Trained many Colleagues as well as new hires on how to properly identify and interpret each individual contractor needs regarding what is viewed as quality assurance standards based on their guidelines.

•Taking part in monthly group calibrations to analyze and share ideas with the clients as well as supervisors to make sure we are all on the same page.

Marathon Park Ridge, Illinois

Gas Station Manager June 2016 – December 2018

•Manage delegate shift assignments through spreadsheet and announcements.

•Take incoming calls while handling and tending to customer needs.

•Handle Accounts Payable and Purchasing for the store and repair shop to maintain adequate inventory levels.

•Train newly hired employees through side-by-side instruction.

•Provide excellent customer service through communication and handling the cash register.

•Maintaining store organization and cleanliness through stocking shelves for optimal aesthetics.

TARGET Chicago, Illinois

Customer Service Representative March 2011 – February 2013

•Handled all customer needs such as returns, complaints, and purchases by building confidence through actively listening and great customer service.

•Educated customers on products and service offerings

•Opened and closed the store, which included counting cash drawers and making bank deposits.

•Kept showroom clean and well organized.

•Took direction and feedback from management to better facilitate and serve customer needs.

EDUCATION

NORTHEASTERN ILLINOIS UNIVERSITY

Bachelor of Science in Biology (3.1) May 2018

(Pursued Bachelor’s degree)

WILBUR WRIGHT COLLEGE

Associates of General Studies (3.1)

January 2018

Contact this candidate