Relocation Specialist Customer Service

Ruben Arroyo

** ****** ******

Holyoke, MA *****

Cell: 413-***-**** E-Mail:**********@*****.***

PROFILE

To utilize my diverse talents for over 25 years of experience. Versatile, bilingual professional with general contractors licensed and management experience. Excellent customer service and professional skills. Possesses strong work ethic and desire to learn.

EDUCATION

Home Builders Association Of Western MA, Springfield MA March 2017

CSL Prep Course per 780 CMR 8th Edition

Branford Hall Career Institute, Springfield, MA 2015-2016

HVAC/R Technician Certificate

Successfully completed classes in Introduction to HVAC, Fundamentals of Refrigeration and Electricity, Mathematics & Concepts for HVAC/R Technicians, Residential System I-Air Conditioning & Heat Pumps, Residential II-Warm Air Heating & Indoor Systems, Commercial Systems I Packaged Systems, Commercial Systems II Refrigeration, Commercial Systems III Hydronic and Unitary Systems, Energy Management and Digital Control Systems, Customer Service and Preventative Maintenance.

THEOTHERAPY COUNCELING, ICA, Holyoke, MA Fall 2015

Certified in Theotherapy Christian Counseling

CAMBRIDGE COLLEGE, Springfield, Massachusetts 1999-

Masters of Management

AMERICAN INSTITUTE OF BANKING, New York, New York Summer 1993

Principles of Banking and Accounting

BUSHWICK HIGH SCHOOL, Brooklyn, New York Diploma, June 1988

Courses Included: Bookkeeping, Marketing, and Computer skills.

EXPERIENCE

HEALTH DEPARTMENT, Greenfield, Massachusetts September 2021-Present

Health Inspector: Responsibilities includes enforcing the state and local sanitary codes, ordinance that regulates the public health and food establishment inspections.

ARROYO INC., Springfield, Massachusetts Jan 2020-Present

Contractor/ Project Manager and HVAC Technician: Responsibilities include ability to complete projects under strict deadlines while delivering quality results. Overseeing remodeling and construction projects, respond to emergency no heat complaints for several property management offices and home owners.

BOARD OF HEALTH, Holyoke Massachusetts May 2016-Jan 2020

Sanitarian Inspector: Responsibility includes enforcing state and local sanitary codes, and structures and ordinances regulating public health, safety, and welfare. Inspect food service establishments and license. Make referrals and organize inspections with local city department’s officials.

OFFICE OF HOUSING & NEIGHBORHOOD SERVICES 11/97-12/2014

Relocation Specialist/Neighborhood Coordinator for MHSC Neighborhood:

Responsibilities include technical work involving research and reporting for Director of Neighborhood Services. Provision of direct relocation services.

Code Enforcement Officer: (State Certified in Housing Sanitary and Hoarding)

Responsibilities include inspecting residential buildings and premises to promote and enforce conformity with laws, ordinances and regulations governing minimum standards of fitness for human habitation.

CARLOS LOPEZ INSURANCE AGENCY, Springfield, Massachusetts 10/94-11/97

Office Manager:

Responsibilities include oversight of all office functions. Handle both Commercial and Personal accounts from initial quotation to delivering policies. Manage Agency financials. Assisted in the start of the Travel Agency.

CITIBANK, N.A., PRIVATE BANKING GROUP, New York, New York 06/89-10/94

Coordinator of Client Support and Services:

Responsibilities included client services for the Private Bank, answering telephones, verifying checks, tracking account numbers, handling incoming and outgoing packages, reserve conference rooms, coordinate for conferences, client visitation report, document preparation and, train new staff.

Awarded a Service Excellence Award for Outstanding Service Performance.

SKILLS

Fluent in Spanish

Notary Public

Working knowledge of various office equipment

Microsoft Power Point

Microsoft Excel

Accela Mobile Application

LICENSES/OTHER

Unrestricted CS-112543

Home Improvement Contractor Reg 180907

Lead determination #3999

Moderate risk de-leading # 17264-AM

Pesticide Safety Training

Food Safe Certificate

License to Carry Firearms

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