Data Entry Customer Service

Wildi Rodriguez

*** ********* ****** *******, ** 10704 • 914-***-**** • *********@*******.***

SUMMARY

Established as a dynamic individual with the ability to adapt to new challenges and engage with a wide range of personalities. A highly motivated self-starter and problem solver with excellent interpersonal skills.

EDUCATION

Westchester Community College- Valhalla, NY May 2018 Associate Degree

Major: Liberal Arts in Social Sciences

PROFESSIONAL WORK EXPERIENCE

Operations Manager (March 2016- Present)

Blue Haven Daycare, Yonkers, NY

• Provide operational management for entire daycare

• Provide leadership and direction for all aspects of instruction, assessment, and operations of the Program

• Complete initial and continuing documentation regarding admission to daycare

• Manage financial accounts, schedule/receive payments and manage overall payment system

• Manage payroll for entire daycare staff

• Organize staff schedule and manage time off requests

• Schedule employee candidate interviews and hire educator candidates

• Respond to parents/guardians’ inquiries

• Successfully resolve any issues, concerns, or inquiries

• Supervise relationships and interaction between educator team and children

• Ensure the facility functions as a positive and safe daily learning environment for children

• Organize training and professional development for educators.

• Ensure the facility meets all Health, Safety and Quality Standards.

• Coordinate menus for children including healthy meals and snacks

• Organize daycare schedule based on group age and developmental life stage

• Provide bilingual translation for educators, children, and family communication

• Provide all administrative duties

Manager (September 2018 – March 2020)

The Ribbon, New York, NY

• Provided superior customer service and maximized customer satisfaction

• Responded efficiently and accurately to customer complaints, concerns, or inquiries

• Regularly reviewed product quality

• Ensured the restaurant remained compliant with sanitation and safety regulations

• Coordinated nightly front and back restaurant operations

• Organized and supervised night shifts

• Appraised staff performance and provided feedback to improve productivity

• Managed restaurant’s reputation and suggest improvement methods

• Created detailed reports on weekly, monthly, and annual revenues and expenses

• Manage employee pay roll and tips with heavy use of Excel Worksheets

• Coordinate and ensure tip percentage complies with hours worked for all staff

• Successfully complete operational duties for restaurant Project Manager & Secretary (March 2016 – May 2017) ASA Cornerstone, Bronx, NY

• Provided back-up support for the Office Manager

• Coordinated and completed real estate business inquiries for office manager

• Managed Office Manager calendar, scheduled meetings and coordinated travel arrangements/accommodations

• Coordinated business related luncheons and dinners

• Prepared and reconciled various confidential documents as requested

• Successfully managed financial accounts

• Prepared cash invoices and bank deposits

• Collected client payments

• Managed heavy bookkeeping

• Manage communication with all staff members

• Supported and directed team for all projects

• Allocated project resources while monitoring and reporting on project progress

• Evaluated and assessed results or all projects

• Implemented and managed change when necessary to meet project expectations

• Assisted in defining project scope, goals and deliverables

• Provided excellent customer service to all clients

• Provided communication to clients through email and phone while redirecting clients to correct point of contact

• Successfully completed administrative duties for the entire office Receptionist (August 2013 – March 2016)

Polpettina, Eastchester, NY

• Managed phone line communication and provided courteous customer service

• Successfully provided requested information and feedback to customer inquiries

• Prepared various confidential documents as requested

• Performed administrative duties and data entry

• Updated documentations and proofread

• Occasionally transcribed handwritten information

• Successfully processed payment records

• Managed invoices and balance sheets

• Organized and maintained highly confidential records

• Managed incoming and outgoing mail

• Filed documentation as requested

SPECIAL SKILLS

Bilingual: Spanish/English

Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Google Workspace, and POS Matrix (Real Estate)

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