William H. Guy ( Allison Marie Guy )

Lake City, Florida 386-***-**** adtuo9@r.postjobfree.com www.linkedin.com/in/allison-marie Recent graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 30 years in professional truck driving have led to developed skills in customer service, professional communication, phone etiquette, and a tech-savvy approach to day-to-day work. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking System Administration • Problem-solving • Teamwork • Time Management EDUCATION

Merit America • Virtual 12/2022

Google IT Support Professional Certificate Expected Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and Fundamental Cloud Concepts.

WORK EXPERIENCE

Truck Driver, Maxim Crane Works, Wilder, KY 07/2018 - PRESENT

● Transport large crane parts throughout the U.S., making certain that the product is safely secured to ensure motoring public safety, prevent damage and save costs.

● Perform pre-trip and post-trip inspections of vehicle and trailer, recording in daily maintenance log per federal requirements to ensure safe operation.

● Record all daily activities in NexTraq Electronic Logging Device to monitor and comply with Department of Transportation trucking industry regulations on daily driving hours.

● Manage GPS routing devices to develop daily travel plans and meet delivery deadlines while using most direct truck-approved routes.

● Research and maintain current knowledge of individual state weight and measurement regulations and attain necessary oversize/overweight permits.

Truck Driver, P&S Transportation, Birmingham, AL 03/2018 - 07/2018

● Created an outstanding rapport with my coworkers, employer and customers to build a positive work environment.

● Transported freight (sheetrock, shingles etc.) throughout the U.S., ensuring a prompt, complete delivery.

● Safely secured and routinely inspected freight to ensure a damage-free equipment delivery, saving the company thousands of dollars per year.

Truck Driver, Rinaudo Trucking, Jacksonville, FL 03/2016 - 03/2018

● Train and mentor 12 new associates on utilizing day-to-day technology (tablets, data entry) and safety procedures.

● Transported freight (heavy equipment, tractors etc.) throughout the U.S. making certain that the product is safely secured, getting the product to the delivery point on time. Truck Driver, Old West Trucking, Charlotte, NC 04/2012 - 03/2016

● Proactively researched and contacted prospective customers to bring in new business and drive profits.

● Utilize day-to-day scanning devices and tablets to input and manage customer information.

● Coordinated with external vendors to acquire permits and insurance documentation to ensure safety compliance.