JALEN MERCER
Brooklyn, New York
11209
Phone number :443-***-****
Skills Summary
Accommodating Diverse Clientele
Accuracy
Adaptability
Alcoholic and Non-Alcohol Drinks
Assertiveness
Attentive Service
Basic Mathematical
Mixing,
garnishing and serving drinks to
guests, in a fast and accurate manner
in keeping with employer’s
specifications Proven ability to
assess, anticipate and meet multiple
guests’ needs simultaneously while
maintaining high standards of
quality.
Hands-on experience in
keeping the bar stocked and
sanitized.
Able to adhere to state and
company standards for serving
beverages.
Computer: POS System,
Internet,
Special talent for ensuring
members are fully satisfied with
service
Education
High-school diploma kasa college prep
2000 Edgewood street
Experience
Name of Employer
Republic Airways ( 5151 Exploration Dr, Indianapolis, IN 46241) 317-***-****
Flight attendant
April 2019-
Ensures the safety and comfort of passengers in accordance with FAA and Inflight guidelines.
Performs all regulatory and assigned cabin duties with constant attention to guests while providing a safe and comfortable onboard experience. Maintains thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft; operates all emergency exits and aircraft equipment using all the necessary movements and force up to and including 70 pounds. Provides food and beverages to passengers, which requires pushing and pulling moveable carts weighing in excess of 250 pounds. Assists passengers in stowing carry-on baggage weighing up to and including 35 pounds. Maintains a neat and orderly cabin environment.
Horseshoe casino ( 1525 russell street Baltimore maryland 21230) 844-***-****
Cocktail waitress / Bartender
January 2018- June 2019
Greets and welcomes all guests in a pleasant and professional manner. Prepares and pours all types of drinks for customers and cocktail servers upon request. Provides entertainment for guests through entertainment pouring. Provides to customers property information on current events, promotions and attractions. Processes all cash transactions by accepting money and making necessary change accurately and presents customer with bar receipt. Converts cash to coin for any customer playing the slot machines in the bar area.
Mobile Bartending
At your service staffing
Gorgi Tenders
Longhorn Steakhouse, 1100 Capital Centre Blvd, Largo Maryland — 301-***-**** Bartender
March 2017- January 2018
Demonstrating genuine hospitality and delivering exceptional guest services in the bar area, including: Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications for guests at the bar and in the restaurant Helping guests be aware of and choose menu items, taking orders and making guests feel taken care
of during their visit Keeping the bar stocked and clean while always providing friendly and
attentive service Adhering to company standards for serving alcoholic beverages Work in a
team-oriented, high-volume, fast-paced, guest-centric environment to deliver Genuine Western Hospitality to our guests by: Demonstrating genuine hospitality while greeting and establishing rapport with the guest and delivering an exceptional dining experience by
* Guiding guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients * Taking accurate orders and partnering with team members to
serve food and beverages that meet or exceed guests' expectations * Providing friendly and
attentive service that makes guests feel well taken care of and builds their intent to return
Maryland live Casino, 7002 Arundel mills circle, Hanover Maryland — 443-***-****
Cocktail server/bartender
December 2016-January 2018
Ensure guests receive a favorable entertainment experience. Represent Live! Casino at
events and functions both on and off site. Pose for photos to be used in print and
promotional materials. Pose for photos at marketing and promotional events. Have
knowledge of the Live! Casino facility along with an understanding of current and future
Casino events and promotions, with the ability to speak professionally about the same.
Consistently maintain appearance and brand standards, as established or modified from
time to time. Apply makeup to face and style hair to enhance appearance, considering
Awards and Acknowledgements
Maryland Bartending License and safe serv.