Customer Service Representative/Retail Setting
Polishined professional with proven experience in busy retail settings, I have the ability to build productive relationships, resolve complex issues and win customers loyalty, strategic realtionships and partnership building, listen attentively, solve, problems creatively and use tact diplomacy to achieve wiing outcomes.
EDUCATION
Academy of Nursing and Health Occupation, 2013-2012
-Certified Nursing Assistant
Glades Central High School, 2003-2007
-Graduated Diploma
INTERNSHIPS
Academy of Nursing and Health Occupation, 2012-2013
MANOR CARE NURSING FACILITY 2012-2013
Ambulating
Feeding
Vitalsigns
Mouth Care
Perineal care
Output/Intake
Dressing
Footcare
Toileting
Bed changing
Turning a patient every 2 hours
Recording and documentation
Valencia Medical Clinic:
Completed hours under the supervision Dr. Valencia
Assisted with Patient records
Patient Care
Testing (BASIC LIFE SUPPORT)
HHA (community service)
Valencia Medical Clinic, 2008-2009
Intervention Programs
Patient Counseling
Office Assistant
Homeless Shelter, 2009
Assisted with Feedings and Kitchen work
Toys For Tots, 2009
Donated to annual toy drive
Assisted with Organizing
EXPERIENCE
Wal- mart, 2010- 2011
Sales Associate
Cashier
Merchant Stock
Overnight stocker
Build Modules
The Crossings Nursing Home, 2009
Help prepare meals for the residents, Clean all provided utility equip
ment Mop,Sweep,Dust,Run Tray Line.Send Out Food carts to the
nursing station.
Burger King, CCU 2012
Teller
Delegate
Cashier
Cook
Utility worker
Goodwill Gulfstream Industry 2013-2014
Order
Processing
Pricing
Assort Merchandize
SKILLS
Responsibilities for money in the form of cash/check
Caring for patients and providing execellent care
Feeding
Ambulating
Transferring
Mouth Care
Foot Care
Bathing
Dressing
Vital signs
Recording/Documentation
Intake/outake
Bedding
Customer service representative
Client Relations, Data entry results driven customer service Representative with proven ability to establish rapport with clients. Highly enthutianstic customer service representative with 4+ years client interface experience. Energetic and reliable sales associate with 3+ years experience in a high-end merchandize environment.
Core strengths
Strategic Sales
Customer Service
Collaborating
Community Service
Problem Solving
Coordinating
Scheduling
Planning
Computing
Strong organization skills
Adaptability
Invoice processing
Fast learner
Courteous demeanor
ACCOMPLISHMENTS
Customer Relations:
Earned highest marks for customer satisfaction, company-wide.customer Assistance: worked with company systems such as Live Support and diligently completed all assigned tasks,working overtime as needed.Customer Follow Up:ensured that customers were satisfied with company products and services by doing purchase follow up calls.Customer service: Consistently received positive feedback from guest and created repeat business by developing long term relationships with customers. Handled guest complaints,maintaining a positive experience.
CERTIFIED NURSING ASSISTANT (CNA)
-BLS. Health aide
-Phlebotomy Certification
-First aid emergency (4hrs)
-Residents rights certificate
-Domestic voilence (2hrs)
-HIPPA privacy right (2hrs)
-Medical error reduction (4hrs)
-Alzheimer’s disease (8hrs)
-HIV/AIDS ceryification (8hrs)