VANAJAH GANESHALINGHAM

* ********* *****, ***********, **, M1V 0A7

(416) 321 – 6948 adtuj2@r.postjobfree.com

OBJECTIVE: To acquire a position as an ADMINISTRATIVE ASSISTANT where I can apply my leadership and organizational skills to contribute towards the growth of this company.

Acquired more than fifteen years of experiences in the office field.

Hard working, dependable team player with minimal supervision.

Organized, detail-oriented and efficient individual who works well under pressure.

Experience working with a heavy workflow through various positions through financial institutions.

EMPLOYMENT EXPERIENCE:

Government of Justice

Scanning Officer July 2022 - Sept 22

Prepared the documents and verified the documents for the scanning.

Entered the different documents and labeled for the scanning purpose.

Entered the documents and prepared the sheets according the pages.

WALMART RETAIL STORE

CUSTOMER SERVICE MERCHANDISE ASSOCIATE Nov 2011 –2020

Cash out the purchase and provide the customers retail store information if the need.

Revolved positive experience at the point of sale for the guest accuracy and efficiency.

Fulfillment the product according the scale arrangement.

Cash handling and balanced daily basic, pay the credit card payment processing.

Prepared the balance entries end of the night according the invoice payment balanced.

Satisfied the customer our product when the purchase new product.

Entered the Walmart Credit card application processing for retail rules.

BANK OF MONTREAL

ACCOUNTS RECEIVABLE CLERK Jan 2017 – Mar 2019

Prepared the document according the Personal and Business accounts. (IIROC)

Updated reports based on predefined templates on a regular basis to ensure accurate entry.,

Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators and business objectives

Entered the data in the systems according the accounts and balanced of the payments.

Prepared the documents for scanning purpose and processing applications.

Processing RRSP, TFSA GIC application in put the data and maintained the application.

Prepared the Garnishments documents scanned sent to the branch for the wire payments.

Analyst the documents RRSP, TFSA, GIC personal loan refinancing for processing.

Sorted the cheques and posted batches in appropriate batches.

ROYAL BANK OF CANADA

CREDIT CARD OFFICER

Jan 2015 – Dec 2016

Fulfillment client inquires, and routine transaction processed entered the data in excel sheet.

Run Macro and updated e-statement according the client issues.

Prepared the clients credit card limits increase and decrease amount sent the letters balanced journal.

Follow procedures to resolved internal business partner external inquires requests and issues.

Processing the Prime holders account calculated the monthly accounts payment.

Ensured all documents were completed with accuracy following all necessary steps to do so.

Reviewed all transactions/reports/documents were aligned with the policies of the company.

Processing inputs and editing verified returned items while closing accounts with more than two NSFs.

Open the new account and maintained the credit card updated.

GOVERNMENT OF CANADA

TEAM LEADER

Jan 2013 – DEC 2014

Data entry of confidential client information on various applications into electronic imaging database.

Prepared application package for electronic imaging as per guidelines and project requirements.

Identified and distinguishing between various application programs.

Verification and performing quality control of inputted data and documents to ensure accuracy.

Ensuring the integrity and confidentiality of input data.

Sorting and maintaining statistics for various applications according SLA.

FORESTER INSURANCE

Claim Assistant (Auto) Apr 2011 – Dec 2012

Responsible for checking and receiving new claims within the systems scanning correspondence and inputting the data.

Reviewed each approval received in detail to ensure policies are issued as requested.

Verified that the contact is issued accordance with applicable laws regulation and each action.

Checked underwriter approval processed the applications and managed the incoming invoices mailbox.

Prepared and issued payment as per the vendor contract and connectivity procedures.

Responsible for maintaining and tracking invoice into the production report.

Ensures proper approval procedures are followed as per the contact and procedures.

Provided mutual back-up support to other department procedures to improve efficiency and productivity.

Maintains a basic understanding of the core aspects of relevant Insurance and related legislation

BANK OF MONTREAL (BMO MASTER CARD)

Reconciliation Clerk Jan 2010 – Apr 2011

Reconciled bank debits and credits in the departments processed the checks.

Balanced the debit and credit entries entered the G/L Journal.

Posted the entries and balanced the sheet for the Master card payments.

Inputs master card identification data for daily bank transactions from TSYS system.

Prepared and files monthly bank reconciliation reports for all bank accounts.

Assisted and properties and the general ledger accountants by researching and requesting documentation for the bank as needed.

Updated maintained processes and distributed bank correction and general reports AS 400 system.

Provided back-up documentation and ensure journal entries are coded correctly for bank accounts.

Ensured documentation prepared and completed is accurate data.

Managed good working relationships with other instruction.

Provided managements with analyst of key process including recommendations improvements.

TD INSURANCE Jan 2009 – Dec 2009

Client Service Assistant

Processed internal and other correspondences and requests received from the underwriters.

Matched inventory and services receiving packing slips matched with inventory management.

Reviewed the customer’s statements and prepared customers’ reconciliations.

Prepared the invoices and matched with the copies of the statements sent it to company.

Maintained account Receivable ledger and customer information. (Adobe Acrobat)

Received payments and processing payments into application system which include authorized credit card payment.

Processed payments returned from the other institution, letters and follow up the payments.

Maintained a basic understanding of the aspects of relevant insurance and related legislation.

Provided accurate efficient and timely insurance of polices and related documentation.

SCOTIABANK

Reconciliation clerk Aug 1997 – Jul 2008

Investigated the fraud checks and sent to the proper investigation.

Processed the checks and entered the data and balanced.

Prepared the reports updated and retrieved financial data.

Investigated the customers profile and faxed to the branches and confirmed the conformations.

Documented problem changes using formal problems management processes.

Developing and maintaining tracing procedures CP rules and current investigation.

Checked Web and pulling the clearing settlement attach with items.

Processed daily deposits and reconciliation of accounts.

Entered the data and recorded daily posted transmitted work daily

EDUCATION:

Graduated in Diploma in Development Administrative Assistant in Ryerson College

REFERENCES UPON REQUEST

VANAJAH GANESHALINGHAM

6 Brilliant Court, Scarborough, ON, M1V 0A7

(416) 321 – 6948 adtuj2@r.postjobfree.com

December 4, 2022

Dear Manager,

I would like to apply for this position a CUSTOMER SERVICE REPRESENTATIVE in your company.

I have more than fifteen years experience . I am working several Banks and Insurance companies. My background includes experience in all aspects of general administrative support including Tracing officer and Scanning Officer. My success in the past has stemmed work and I am knowing for my ability to follow through, I respond well to a challenge and enjoy the opportunity to reap the rewards of challenging work and dedication.

While my resume highlights my background and accomplishments my drive and willingness to perform can come out only in a face -to face meeting. I look forward to the opportunity to meet with you to discuss possible for employment. You can reach me by phone at 416-***-**** at your convenience to arrange an interview. Thank you.

Sincerely

Vanaa

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