Cecilia Cruz

Care Manager Professional with a proactive innovative focus on improving care, transition

& continuum of care. Healthcare experience; Home Health, Hospice, Acute/LTAC, Addiction Recovery. Member Centered delivery, Integration of services & continuity of care. Tucson, AZ 85746

adtuhx@r.postjobfree.com

+1-520-***-****

Resourceful bilingual, professional, broad base experiences, administrative, customer service, reception, management, and academic preparations, 12 years in non-profit organization and human health & social services.

• Created 6 entries under the same company for positions with different duties. Authorized to work in the US for any employer

Work Experience

Health Care Coordinator

Community Partners Nuevo Camino Project - Tucson, AZ December 2021 to Present

HHA-DCW-Certified Caregiver

Dependable Nurses Inc - Tucson, AZ

March 2009 to Present

experienced & dedicated for 12 years in DCW, HHA, Caregiver Case Manager Mental Health, SUD, SMI, Recovery Coach, Care Coordinator LA FRONTERA - Tucson, AZ

January 2020 to December 2021

Customer Care Specialist contracted through Humana, Medicare & Medicaid C3I Solutions - Tucson, AZ

June 2019 to December 2019

Social Work Assistant-BHT, RBT

Casa de los Ninos - Tucson, AZ

May 2017 to June 2019

Family Support Specialist-Case Management-Crisis Response & Intervention- Mentor/Behavioral Coach

Casa de los Ninos - Tucson, AZ

October 2015 to May 2017

Crisis Shelter Manager-Social Work Assistant-PCW/Transportation Casa de los Ninos - Tucson, AZ

November 2013 to October 2015

Prep-Cook-Server

Casa de los Ninos - Tucson, AZ

August 2010 to November 2013

Sorter-Cashier-Customer Service

Casa de los Ninos - Tucson, AZ

March 2009 to August 2010

Customer Care Specialist Contracted through Qwest Communications Infonxx - Tucson, AZ

2000 to 2005

Driver-Gen Landscaping-Residential-Commercial

AAA Landscaping - Tucson, AZ

1997 to 2000

Driver-Artistic architecture Landscaping

Cemrock Landscape Inc - Tucson, AZ

1994 to 1997

Education

Associate in Science (AS) in Social, Behavioral Sciences & Human Services- Pima Community College 2016

Pima Community College - Tucson, AZ

2016

High school diploma or GED

Associate's degree

Bachelor's degree in Social Work

ASU - Tucson, AZ

Skills

• Administration & General Office: Organized, analytical, and proactive with experience in fast-paced environment, non-profit organization Crisis Shelter and Human Services. Effective Prioritizing, multitasking, file management, reception, data entry, paperwork screening, staff training and scheduling, account management, report generations and collections of donations. Customer Support Specialist: Friendly, professional, and astute with demonstrated ability to problem solve, take charge in during high-pressure situations, reach conclusions to exceed expectations and promote favorable facility image. Ability to utilize computers & technology efficiently.

• Mental Health Case Management-Social Work, Medication Administration (10+ years)

• Cleaning Experience (10+ years)

• Senior Care (10+ years)

• Laundry (10+ years)

• Patient Care (10+ years)

• Developmental Disabilities Experience (10+ years)

• Memory Care

• Hospital Experience

• Vital Signs

• Microsoft Word (10+ years)

• Personal Assistant Experience (8 years)

• Office Management (4 years)

• English (10+ years)

• Microsoft Excel

• Computer literacy

• Spanish (10+ years)

• Intake (8 years)

• Multilingual

• Cash handling

• Customer service (10+ years)

• Supervising Experience

• Crisis Intervention

• EMR Systems

• Behavioral health

• Individual / Group Counseling

• Medical Scheduling

• Banking

• Medical Office Experience

• Alzheimer's Care

• Group Therapy

• Crisis Management

• Guest services

• Special Education

• Box truck

• Intake

• Data collection

• Childcare

• Applied behavior analysis

• Documentation review

• Patient observation

• Food service

• Medical Billing

• Intake Experience

• Teaching

• Autism Experience

• Intake

• Typing

• Motivational interviewing

• Analysis skills

• Sales

• SAP CRM

• Technical support

• Mechanical knowledge

• Management

• Addiction Counseling

• Mental Health Counseling

• Child & Family Counseling

• Refrences

• Phone etiquette

• HVAC

Links

http://TSN.AZ

Certifications and Licenses

First Aid CPR AED

CPI

Driver's License

Level One Fingerprint Clearance Card

Certified Recovery Specialist

RBT Certification

Certified Case Manager

BLS Certification

Food Handler Certification

Assessments

Case Management & Social Work — Proficient

June 2020

Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient

Work Motivation — Highly Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Delivery Driver — Highly Proficient

June 2020

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Home Health Aide Skills — Highly Proficient

January 2020

Providing care to patients in a home setting.

Full results: Highly Proficient

Nursing assistant skills — Highly Proficient

December 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Fluent in Spanish language

References

Stephanie Galbaldon

Professional- 520-***-****

Leticia Sánchez

Professional- 520-***-****

Cayetano Baviche

Professional-520-***-****

Ed Cruz

Personal-520-***-****

Contact this candidate