Sales Associate Customer Service

CHELSI A. BOLES

Permanent Address: ***** Cottage Timbers Ct • Houston, Texas 77044 • 832-***-****

Email: ***********@*****.***

OBJECTIVE

Candidate is currently seeking a position with a stellar company that allows me to utilize my customer service, sales, leadership and teamwork skills. PROFESSIONAL EXPERIENCE

KB Home Sales Counselor/Professional March 2014 – March 2020

● Responsible for defining the needs of buyer and servicing them accordingly.

● Built & maintained relationships with construction, trade, loan, and realtors.

● Proficient in blue print reading, home to lot fitting & new home building process.

● Met or exceeded all sales goals for two year period, maintaining less than 18% cancellation rate.

● Nationally recognized for Q4 2015 total sales.

● Earned a 95% and higher customer service rating entire time with company. T-Mobile Houston Senior Retail Sales Associate July 2007 – March 2014

● Specialized in meeting the communication needs of the retail customers.

● Exceeded my total sales quota by 130% annually for 5 of the 6 years employed. Responsible for an average of 1 million dollars a year in sales transactions.

● Served company as Team Leader and trainer.

● Participated in corporate focus groups on topics such as sales, customer services, and team building.

● Knowledgeable of Legal responsibilities of the company, such as FCC laws, scheduling, and inventory management.

● Responsible for cash handling and nightly deposits.

● Ranked #1 numerous times in customer satisfaction surveys Vision Source Retail Sales Associate March 2004 - July 2007

● Assisted customers with frame and lens selection.

● Performed pre-visit work ups, fitted patients with conventional and custom fit contact lens..

● Responsible for purchasing/maintaining frame inventory for three locations. Worked closely with representatives from Brands such as Oliver peoples, Lacoste, Versace, and Ray Ban.

● Specialized in maintaining the office retail area and refacing SALES VOLUME

T-Mobile Houston – 95,000 units/year

Vision Source – 20,000 units/year

SKILLS

SAP, Excel, Microsoft Word, PowerPoint, 65 WPM, floor plan reading, office management, office development

REFERENCES

Carlos Vanegas - Position: Retail sales lead - Contact: 281-***-**** Heron Hernandez -Position: Sales rep - Contact: 281-***-****

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