Kimberly Smith

Energetic Customer Service Representative experienced in assisting and resolving Customers Issues in quiet & Brick/Mortar settings.

Determined, With willingness to learn,Possesses helpful with a friendly attitude, Have experience with Chat, Inbound Call, & Outbound Call.

1502 2nd Street

1502 2nd Street

Phenix City AL 36869

334-***-****

adtuew@r.postjobfree.com

EXPERIENCE

Afni Inc, Opelika, Al 36801 — Sales chat VZW Agent

Feb 9, 2018 - May 12 2019

●Assisted customers with any account line upgrades, add new lines and de-escalate customers concern with any accounts changes

●Walked customers through online demonstrations to support better understanding of product features

●Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages

●Assist customers with online Verizon products, services, and plans

Sykes Inc, Montgomery Al 36101— Customer Service Representative

June 12 2019 - Dec 23 2021

●Perform Basic assistance with Banking Account inquiries, overdraft fee inquiries, checking recent transactions with customers and providing a helpful and friendly tone while also showing empathy to customers concerns

●Spoke with customers by phone.

●Received and processed incoming phone calls from customer or client base.

●Checked to ensure that appropriate changes were made to resolved customers' problems.

Apple/Kellyconnect, Remote (Home) — Technical Support Representative

Jan 8 2022 - Present ( Resigned due to Covid Complications, Treated & Vaccination as of 07/21/22 )

●Assisted customers with any concerns with Apple equipment; iphone issues, iPad issues, Mac issues while maintaining empathic and helpful customer service.

●Spoke with customers by phone

●Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads

EDUCATION

Opelika High School, Opelika AL 36801— Advanced High School Diploma

Aug 1996 - May 1999 (December 1998)

Graduated Early with Advanced High school diploma, OVERALL GPA : 4.0

Southern Union State Community College, Opelika AL 36801— Associates degree (Customer Service/Communications )

Aug 2018 - May 2021

SKILLS

Customer Service Specialist

Customer Service

Data Entry/ Keying/ 45+ WPM

First time call resolution

Excellent Communication Skills (verbal/written)

Team Leader/ Team Player

Training/ Coaching/ Mentoring

Quality Assurance/Detail Oriented

Troubleshooting/Problem Solving Skills

Customer education

Management interaction

Tracking and updates

Work from Home

Typing

Customer relations

AWARDS

High school National Honor Society Member 9th-12th grade

HOSA Club Rising Star & dedicated team member 12th grade

Latin Honor Society Member

LANGUAGES

English Fluent

Latin

Spanish

Contact this candidate